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BMW of Westlake
Westlake, OH
4,520 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,520 reviews
July 27, 2020
I n love having the Middleburg Heights location option for service. As usual, they got me in on my schedule and took care of my issue efficiently. Christian, Cassie and Jeff are great to work with. for service. As usual, they got me in on my schedule and took care of my issue efficiently. Christian, Cassie and Jeff are great to work with. More
by cedarhank
Verified Customer
July 25, 2020
Purchase of certified vehicle As a long time customer, I took my BMW in for regular service and ended up buying a certified 4 series convertible for my wife. Very quick transactio As a long time customer, I took my BMW in for regular service and ended up buying a certified 4 series convertible for my wife. Very quick transaction and dealer was very accommodating. Fred Palmer and Jerry Mancini handled all the details expertly and Mike Niedzwiecki closed all the financial elements with precision. They valued my time and addressed all my needs. More
by dtbaker59
Employees Worked With
Other Employees :
Fred Palmer, Jim Strunk
July 25, 2020
The service advisor was a pleasure to work with and she was very knowledgeable and accommodating. This was my first visit to the service department and I have to say it was a positive experience. was very knowledgeable and accommodating. This was my first visit to the service department and I have to say it was a positive experience. More
by NROBINS0
Employees Worked With
Cassie Thadeus
July 24, 2020
Fixed my A/C - got me in quickly and fixed the following day. Also fixed a brake light and reverse light error without asking. Very much appreciated! day. Also fixed a brake light and reverse light error without asking. Very much appreciated! More
by thomasjlange
Employees Worked With
Cassie Thadeus, Nate Lieb
July 24, 2020
White Glove Fabulous dealership! First class service! White Glove treatment! Extremely pleased with every aspect of car purchase from the salesman to service to Fabulous dealership! First class service! White Glove treatment! Extremely pleased with every aspect of car purchase from the salesman to service to tech guy! Second car lease from this dealership - you will have our business for life! More
by medattilo
July 23, 2020
Great experience Love BMW of Westlake, they have always taken great care of me and my needs and my family and their needs over the years and I personally have bought f Love BMW of Westlake, they have always taken great care of me and my needs and my family and their needs over the years and I personally have bought four cars from them over the years. 528, 328 x 2, and 228i. More
by EMCBUCKETS
July 23, 2020
The Service associates are very courteous and professional about their business. I took car in for engine light issues and they did a great job explaining options. professional about their business. I took car in for engine light issues and they did a great job explaining options. More
by SHINDIKAS
Employees Worked With
Cassie Thadeus, Christian Gufreda
July 21, 2020
Only reason I use this dealer are service writers. I always get in when I need it.i like the electronic feed back and approval process. always get in when I need it.i like the electronic feed back and approval process. More
by RICHBOOMSMA
Employees Worked With
Cassie Thadeus, Christian Gufreda
July 20, 2020
Easiest purchase experience This was by far the easiest purchase experience I've ever had with a used or new car. Steve was incredibly accommodating when some issues arose that This was by far the easiest purchase experience I've ever had with a used or new car. Steve was incredibly accommodating when some issues arose that complicated my purchase. I have already recommended this dealership to several friends and will continue to do so. More
by MIKEMACGREGOR
July 19, 2020
A + service A excellent experience every which way. John is friendly,upfront and very fair----an absolute asset to your company. I expect to lease many more cars A excellent experience every which way. John is friendly,upfront and very fair----an absolute asset to your company. I expect to lease many more cars in the future. More
by AGRA1212
