BMW of Westlake

Ken Delk, Mike Niedzwiecki and Bob Strecker made us feel like family. They took the time to make us reach of goals. Thank you so much! like family. They took the time to make us reach of goals. Thank you so much! More

Got an appointment for the day and time I wanted and the work was done quickly and professionally. As always, they checked the car for other issues work was done quickly and professionally. As always, they checked the car for other issues More

Cassie is amazing. She is so thorough and friendly. Keeps me posted throughout my service experience. She anticipates my needs and is just so friendly with every interaction Keeps me posted throughout my service experience. She anticipates my needs and is just so friendly with every interaction More

Friendly, knowledgable, in and out in less than an hour for 3 items serviced on my 4 Series.... 1st time bringing car here, will be back for 3 items serviced on my 4 Series.... 1st time bringing car here, will be back More

John Carouso made the difference, He was efficient, personable and answered any of my questions. We went thru a logical process, arranged for when we were to meet and was available as scheduled. It w personable and answered any of my questions. We went thru a logical process, arranged for when we were to meet and was available as scheduled. It was also helpful that he knew a friend of mine who only recently bought a car at BMW and was the reason I went there. I think John was fair in his dealings with me. The process of paying, getting insurance coverage, and plates wet smoothly. This is the first car I have bought in eleven years, so the various steps were helpfull. It was also a plus that a Genius explained the operation of the car. More

I have been a customer for over 13 years. The staff in Middleburg Heights do an excellent job looking after my needs, both sales and service. Middleburg Heights do an excellent job looking after my needs, both sales and service. More

I recently interacted with BMW and had a most positive experience. I worked with Kelly Cavanaugh in sales, who was most personable and professional. Ian Filo was also great to work with. He was very knowl experience. I worked with Kelly Cavanaugh in sales, who was most personable and professional. Ian Filo was also great to work with. He was very knowledgeable about the car and made sure I was comfortable driving home my new X1. It was overall a very positive experience and I would recommend this dealership to everyone. More

It’s my first BMW purchase. I loved everything about the experience. Everyone was helpful, not pushy, and wonderful to work with. I will be buying from them again, and I recommend them to everyone. experience. Everyone was helpful, not pushy, and wonderful to work with. I will be buying from them again, and I recommend them to everyone. More

John Caruso was pleasant and efficient in handling all aspects of the purchase. We have been dealing with him for years and he is the best. This dealership has an excellent general manager in Adam. The s aspects of the purchase. We have been dealing with him for years and he is the best. This dealership has an excellent general manager in Adam. The service department is also easy to work with and completes the service as promised. More

Made the process easy. He is straightforward, explains things clearly, and helps to reach a fair deal. Very helpful in handling all details. A very positive experience. Nice guy, too. things clearly, and helps to reach a fair deal. Very helpful in handling all details. A very positive experience. Nice guy, too. More