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BMW of Westlake
Westlake, OH
4,512 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,512 reviews
September 15, 2020
This is my second time working with Jerry Mancini, and he is great. Quick process, and he found some additional discounts for my purchase! Thanks! is great. Quick process, and he found some additional discounts for my purchase! Thanks! More
by tmatteson
September 15, 2020
It’s my favorite store! They always get me taken care of right the first time! Cassie in service is an absolute rock Star and so is Steve the Manager. right the first time! Cassie in service is an absolute rock Star and so is Steve the Manager. More
by JESSE36
Verified CustomerEmployees Worked With
Cassie Thadeus, Steve David
September 12, 2020
Our experience was wonderful! Ask for Jerry Mancini, he was so helpful!!! We were looking at a used Cadillac for our teen, and the deal was Great! was so helpful!!! We were looking at a used Cadillac for our teen, and the deal was Great! More
by Ebiroc
Employees Worked With
September 11, 2020
All I can say is wow. I drove two hours and 15 mins three weeks ago on a Saturday to look at a one owner trade in it was flawless. And the car is great. Great deal. And the salesmen Greg great guy three weeks ago on a Saturday to look at a one owner trade in it was flawless. And the car is great. Great deal. And the salesmen Greg great guy one of my best experiences ever. I will always by my cars there it’s worth the drive LOVE THE CAR It’ More
by JOHNSITAR128
September 11, 2020
My husband and I were extremely pleased with the sales experience we had with Jerry Mancini at BMW Westlake. He listened to our questions and focused on our needs. We are truely happy with our X3 purchase experience we had with Jerry Mancini at BMW Westlake. He listened to our questions and focused on our needs. We are truely happy with our X3 purchase. More
by schulacz
Employees Worked With
September 10, 2020
The service dept at the Middleburg Heights location is top notch. They always provide prompt, friendly service and get me back on the road quickly. Cassie is fantastic as is the rest of the team! top notch. They always provide prompt, friendly service and get me back on the road quickly. Cassie is fantastic as is the rest of the team! More
by MELISSAFBRUNO
Employees Worked With
Cassie Thadeus
September 10, 2020
Best customer service of all the BMW dealers in Northern Ohio. Ken Delk Brittany Quick and Bob Strecker appreciate your business and it shows every visit. Ohio. Ken Delk Brittany Quick and Bob Strecker appreciate your business and it shows every visit. More
by New York
Employees Worked With
Other Employees :
Fred Palmer
September 08, 2020
We had seen our vehicle online. Nez walked us through the purchase process. We drove from Iowa to Ohio to trade our 2014 X3 and purchase a 2020 X5. We were able to get a good value for our trade in by the purchase process. We drove from Iowa to Ohio to trade our 2014 X3 and purchase a 2020 X5. We were able to get a good value for our trade in by exchanging photos of the vehicle. Nez had all of the paperwork ready when we arrived in the morning. Everything went smoothly. Ian did a great good getting us familiar with our new vehicle. We drove 10 hrs to the dealer and the next day 10 hrs back in the new X5. It was worth the trip. Very good experience. More
by Chris Kj.
September 06, 2020
This is my 3rd BMW leased. I have worked with Ken Delk, Mike Niedzwiecki. They have made my experience with BMW of Westlake quick and thorough. Thank you very much. Mike Niedzwiecki. They have made my experience with BMW of Westlake quick and thorough. Thank you very much. More
by Tracy
