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BMW of Westlake
Westlake, OH
4,529 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,529 reviews
December 07, 2020
My 320i was in for service for an electrical issue. I would like to highlight service advisor Cassie Thadeus for her outstanding customer service. She is always thorough and professional. would like to highlight service advisor Cassie Thadeus for her outstanding customer service. She is always thorough and professional. More
by WHITEBA
Verified Customer
December 07, 2020
Jerry, Dirk, and Ken were great to work with. This was my first BMW experience and certainly will not be my last. Dirk brought it all home with his Genius overview. my first BMW experience and certainly will not be my last. Dirk brought it all home with his Genius overview. More
by dsomv76
December 05, 2020
Easy to make appointment at times convenient for me. They provide a loaner so I can go home while they work on my car. Always friendly and efficient. provide a loaner so I can go home while they work on my car. Always friendly and efficient. More
by ORALINE
Employees Worked With
Cassie Thadeus
December 05, 2020
I recently had a phenomenal new car buying experience working with John Caruso. John brought out the vehicle and dropped off at my home to test drive. He worked easily with me on price of the car as we working with John Caruso. John brought out the vehicle and dropped off at my home to test drive. He worked easily with me on price of the car as well as value offered for my trade. When I agreed to purchase the new vehicle, he drove it to my home during a snowstorm so that I wouldn't have to drive to the dealership. He brought all the paperwork with him and I signed everything in a matter of 15 minutes. Exceptional service John - thank you! More
by MDESAPRI05
December 04, 2020
Great experience and service! Jared Jeschelnig is and always will be our go to for BMW's! Responsive and real to work with! So important in today's purchasing enviroment. Thank you for always making us always will be our go to for BMW's! Responsive and real to work with! So important in today's purchasing enviroment. Thank you for always making us feel "part of the family". - Denise Zervos COO Platinum Real Estate More
by ZERVOS
Employees Worked With
December 03, 2020
Great staff and service center would recommend to all my friends and family Clean facility with lots of new and used car options. I was very impressed friends and family Clean facility with lots of new and used car options. I was very impressed More
by JOHN.R.BRADBURY
Employees Worked With
Other Employees :
Tom Zito, Christian Gufreda
December 03, 2020
Kelly was great to work with! She found the perfect X3 I was interested in. It was a pleasure to work with such a knowledgeable and friendly team. was interested in. It was a pleasure to work with such a knowledgeable and friendly team. More
by GMCCIH2002
December 03, 2020
It was a pleasure to work with such a knowledgeable and friendly team. John Redden answered all of our questions and worked diligently to locate the X3 I was interested in. Harry Walker did a great job wit friendly team. John Redden answered all of our questions and worked diligently to locate the X3 I was interested in. Harry Walker did a great job with the car's in-service. I would, without hesitation, recommend this dealership and the representatives I worked with. More
by ljacobs412
December 02, 2020
Cassie was excellent as was the service. I appreciate the updates and the rental car. I bring my car there for all the service and have never been disappointed. updates and the rental car. I bring my car there for all the service and have never been disappointed. More
by GREG.MARQUARD
Employees Worked With
Cassie Thadeus
December 02, 2020
Adam Moon and Jerry Mancini were amazing and made finding my perfect car a great experience—I would highly recommend BMW of Westlake for your next car! my perfect car a great experience—I would highly recommend BMW of Westlake for your next car! More
by KINDRASC
