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BMW of Westlake
Westlake, OH
4,528 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,528 reviews
Verified Customer
January 01, 2021
My first experience with buying a foreign car was outstanding. Jerry was helpful and trustworthy. He was knowledgeable and the dealership was clean and impressive. Bob outstanding. Jerry was helpful and trustworthy. He was knowledgeable and the dealership was clean and impressive. Bob More
by Ret.bobfravel
December 31, 2020
They were very polite. The salesman Jerry put no pressure on. He was polite. The car was clean. They filled our gas tank too. We had a great experience. The second time we have bought there! pressure on. He was polite. The car was clean. They filled our gas tank too. We had a great experience. The second time we have bought there! More
by wayne22558
Employees Worked With
Other Employees :
Greg at Middleburg Heights helped us too!, Justin Niedzwiecki
December 28, 2020
Nez was outstanding. He was very helpful, and made the process very easy and convenient. I would certainly recommend him to anyone looking for a BMW. process very easy and convenient. I would certainly recommend him to anyone looking for a BMW. More
by newcarguy44
Employees Worked With
December 27, 2020
Ken was wonderful to work! He was very supportive and understanding with the stress of buying a new car. He made it very easy, very quick. And kept me informed of everything as we went. Thank you Ken! understanding with the stress of buying a new car. He made it very easy, very quick. And kept me informed of everything as we went. Thank you Ken! More
by Bonnie_schoen2000
December 27, 2020
Cassie was awesome and very supportive. I tried westlake store and advisor John was rude and did not want to help at all. i explained my situation to John at Westlake and John hung up on me i called Middle store and advisor John was rude and did not want to help at all. i explained my situation to John at Westlake and John hung up on me i called Middleburg store and Cassie was awesome from the start and was appologetic from the start that the Westlake advisor hung up on me. i will only deal with the middleburg store for now on and Cassie will be my advisor. More
by ROBERT_NATAL
Employees Worked With
Cassie Thadeus
December 27, 2020
Service department where very nice and attentive. Everything that was done or needed to be done was explained to me with details. I'm satisfied with the service I received. Everything that was done or needed to be done was explained to me with details. I'm satisfied with the service I received. More
by Carolyne P.
Employees Worked With
Christian Gufreda
December 25, 2020
I love my new car! From Sales to Finance to Genius, I had their undivided attention the whole time I was there!! This is our fifth car and they make it so easy! had their undivided attention the whole time I was there!! This is our fifth car and they make it so easy! More
by margo
Employees Worked With
Other Employees :
Jim Strunk, Nate Lieb
December 24, 2020
They had the deal I was looking for but their customer service wasn’t the best. My wife and I felt as though we were looked down upon. I was promised a clean detailed car upon delivery but it was delivere service wasn’t the best. My wife and I felt as though we were looked down upon. I was promised a clean detailed car upon delivery but it was delivered in the same condition as when I test drove the vehicle 4 days prior. More
by MIKEYCSCC
December 24, 2020
Cassie is always so friendly and professional. She is great to work with and keeps you informed on the progress of your service. I appreciate her and the rest of the team. great to work with and keeps you informed on the progress of your service. I appreciate her and the rest of the team. More
by RMCINTOSH
Employees Worked With
Cassie Thadeus
