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BMW of Westlake

Westlake, OH

4.8
4,528 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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24690 Sperry Dr

Westlake, OH

44145

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Showing 4,528 reviews

February 09, 2021

BMW of Westlake is an excellent dealership. I worked with Jerry Mancini to purchase a Certified X5 and the process couldn’t have been easier. Everyone I encountered at BMW of Westlake was friendly, helpful a More

by mpw
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Niedzwiecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2021 -

BMW of Westlake responded

Mpw, thanks for your praise and kind comments about our team.

February 08, 2021

Recently made a purchase from BMW Westlake...I couldn’t be happier with my purchase and the customer service. Great experience! I would highly recommend BMW Westlake if you are in the market. Nez was treme More

by sblank06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nez Faraj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2021 -

BMW of Westlake responded

We appreciate your positive review about your recent experience with us!

February 06, 2021

Excellent buying experience. John did a great job of helping me order the exact vehicle I wanted at the right price. Mike in financing helped make the paperwork at delivery quick and easy. I’m very impr More

by Chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Caruso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Niedzwiecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2021 -

BMW of Westlake responded

We appreciate your positive review about your recent experience with us!

February 05, 2021

I had a terrific experience buying my pre owned x3 with Nez. Knowledgeable, personable, and efficient. He made the buying process stress-free and helped me get the exact car I wanted for what I wanted to s More

by Adrienne Wilson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Niedzwiecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nez Faraj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2021 -

BMW of Westlake responded

Hi Adrienne Wilson! We're so happy we were able to help you out!

February 04, 2021

John has always taken care of all my service needs. You won't be disappointed taking your vehicle to BMW of Westlake they sure know how to get the car in and out back to you in proper working conditions. I More

by Qasim Shirazi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2021 -

BMW of Westlake responded

Qasim Shirazi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Westlake!

February 03, 2021

Got a screw in the tire, they had one in stock. Also changed my brake fluid and washed my car. All in about an hour and a half More

by cedarhank
Recommend Dealer
Yes
Employees Worked With
Jeff Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cassie Thadeus, Christian Gufreda
Mar 26, 2021 -

BMW of Westlake responded

Cedarhank, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of Westlake.

February 03, 2021

Nothing but great experiences with the sales and service of my BMWs. Good communication and hassle-free interactions with everyone there. I've purchased two vehicles from Ken and I will continue to work w More

by tmnaeem
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Delk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2021 -

BMW of Westlake responded

Tmnaeem, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Westlake!

February 01, 2021

One of my best car buying experiences ever. Feel like we received a great deal and John explained everything thouroghly and handled the entire transaction professionally. More

by dgg2610
Recommend Dealer
Yes
Employees Worked With
Mike Niedzwiecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Redden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2021 -

BMW of Westlake responded

Dgg2610, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of Westlake.

February 01, 2021

Super fast service and great communication. Christian did a great job of explaining the problem and getting it fixed right away. Never have any issues with this service department. More

by DAVID.HOUT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Gufreda
Mar 26, 2021 -

BMW of Westlake responded

David.hout, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Middleburg Heights!

January 31, 2021

Clean and friendly welcome, solid communication from John Redden and I ended up with a good deal on buying my first used BWM 750 car. More

by devlinriley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Niedzwiecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Redden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Palmer, Justin Niedzwiecki
Mar 26, 2021 -

BMW of Westlake responded

Devlinriley, thank you for your kind words and this wonderful review!

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