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BMW of Westlake
Westlake, OH
4,529 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,529 reviews
March 12, 2021
Don't be fooled about their supposed appearances to COVID protocol. During a 30-minute service appointment I saw at least six employees sitting inside the building not wearing masks. Not only is this unsafe protocol. During a 30-minute service appointment I saw at least six employees sitting inside the building not wearing masks. Not only is this unsafe for my eighty-year-old mother, it's breaking in Ohio law. Avoid this dealership if you have any concerns about your health. More
by TechieTechie
Employees Worked With
Jim Strunk
March 12, 2021
Bought my seventh BMW and was happy . Good job by John Caruso I got done and had a good review of features. May need some follow up on things I forgot. Caruso I got done and had a good review of features. May need some follow up on things I forgot. More
by raunkopp222
Employees Worked With
March 09, 2021
Cassie is always super helpful and professional. She's very communicative and keeps me well informed of progress. Also very helpful that everything can be done via text and their website, so I can keep th very communicative and keeps me well informed of progress. Also very helpful that everything can be done via text and their website, so I can keep the progress on my car moving during my workday More
by KIER.SELINSKY
Verified CustomerEmployees Worked With
Cassie Thadeus
March 08, 2021
I had another excellent experience with service and communication from all team members. Christian provided me with timely updates and responses regarding the status of my vehicle communication from all team members. Christian provided me with timely updates and responses regarding the status of my vehicle More
by BELZG
Employees Worked With
Christian Gufreda
March 07, 2021
I went in to test drive an X3 on 3/6/2021. Jerry Mancini was my salesman and I ended up purchasing on the spot. The dealership is spacious and clean and social distancing was respected. I had a great experi was my salesman and I ended up purchasing on the spot. The dealership is spacious and clean and social distancing was respected. I had a great experience buying my car here. More
by Natj03
March 06, 2021
BMW of Westlake is not the closest dealership to where I live, but I drive out of my way for the great service of John Caruso. live, but I drive out of my way for the great service of John Caruso. More
by Ejscocos
March 06, 2021
Great customer service. First time coming to this location. I loved that when my services was completed they cleaned both the inside and outside of my car. location. I loved that when my services was completed they cleaned both the inside and outside of my car. More
by KIMBERLY.SHEA
Employees Worked With
Christian Gufreda
March 04, 2021
Good people. Homey vibe. Will answer whatever questions you have. Got an appointment no. Problem. Got a comparable loaner which is important to me E you have. Got an appointment no. Problem. Got a comparable loaner which is important to me E More
by ISAMMUNTASER
Employees Worked With
Cassie Thadeus, Christian Gufreda
March 04, 2021
Great responsive staff, Drove 30 miles to let me test drive the car. Did the transaction in 15 minutes. They even cleaned my old license plate. Great Service drive the car. Did the transaction in 15 minutes. They even cleaned my old license plate. Great Service More
by ROBLAW
March 03, 2021
Good service. I always go to this service center and never get disappointed. Friendly staff. Always recommends serving on a need to basis. Would recommend. never get disappointed. Friendly staff. Always recommends serving on a need to basis. Would recommend. More
by KARTHEEK811
