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BMW of Westlake
Westlake, OH
4,547 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,547 reviews
May 02, 2021
This is the 3rd BMW I have purchased from BMW of Westlake and the 2nd from Nez. The experience was fantastic. We checked out a few other mid-size SUV's and we couldn't come close to the BMW quality or the and the 2nd from Nez. The experience was fantastic. We checked out a few other mid-size SUV's and we couldn't come close to the BMW quality or the experience BMW of Westlake offered. Nez and the rest of the staff are knowledgeable, patient, and low pressure. More
by jcjcrac
Verified Customer
April 30, 2021
Jimmy provided exceptional customer service. He always responded promptly to each and every question and his assistance was invaluable. A real pleasure to work with. Highly recommend. responded promptly to each and every question and his assistance was invaluable. A real pleasure to work with. Highly recommend. More
by abp17
April 30, 2021
I have consistently received excellent service. The work is always explained in detail, estimates are given, and quality work is performed. Very happy with the service center. is always explained in detail, estimates are given, and quality work is performed. Very happy with the service center. More
by CLM
Employees Worked With
Cassie Thadeus
April 30, 2021
This dealership helped me purchase a vehicle from out of state. Steve David was a huge help and made me feel very comfortable.The whole team was amazing. Thanks again for everything Steve. state. Steve David was a huge help and made me feel very comfortable.The whole team was amazing. Thanks again for everything Steve. More
by MDWHALEN90
Employees Worked With
Steve David
April 30, 2021
John, Mike, and Ian were great! The process was quick and easy. I love the car and would definitely recommend working with them if you are looking for a BMW. easy. I love the car and would definitely recommend working with them if you are looking for a BMW. More
by JOHNCASTEEL
April 29, 2021
Jimmy was pleasant, friendly and great to work with. My experience with Mike in finance department was also terrific. Adam Moon has a great team and BMW Westlake. Every experience has been terrific! experience with Mike in finance department was also terrific. Adam Moon has a great team and BMW Westlake. Every experience has been terrific! More
by Billborchert
Employees Worked With
April 29, 2021
This was my second time at this dealership because a part needed to be ordered and Christian let me know it was in. Christian was my first contact also. He is definitely an asset to your organization, plea needed to be ordered and Christian let me know it was in. Christian was my first contact also. He is definitely an asset to your organization, pleasant, professional, and knowledgeable. I look forward to working with him, but, hopefully not too often! More
by Rick
Employees Worked With
Christian Gufreda
April 29, 2021
very polite and knowledgeable,car was returned clean and repaired. they took care of everything that was needed.would definitely return. Plus close to home. repaired. they took care of everything that was needed.would definitely return. Plus close to home. More
by MELVISMAYO
Employees Worked With
Cassie Thadeus
April 29, 2021
Special thanks to Cassie for quickly ordering and replacing a defective key fob. The service appointment was handled quickly, while I waited, and everything worked perfectly after the new key was pro replacing a defective key fob. The service appointment was handled quickly, while I waited, and everything worked perfectly after the new key was programmed. I can't ever say enough good things about Cassie and the entire service department at the Middleburg Hts. Service Center. More
by s14mohr
Employees Worked With
Cassie Thadeus
April 28, 2021
Very pleased with the Service that I received. They explained everything and were very nice. The work was excellent! And affordable! I will return to them again. explained everything and were very nice. The work was excellent! And affordable! I will return to them again. More
by BBIDDLE1963
Employees Worked With
Cassie Thadeus
