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BMW of Westlake
Westlake, OH
4,528 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,528 reviews
May 18, 2021
Typical experience. Great from the moment walking in to leaving with the car later that day. Nate was great and couldn’t have asked for anything better. leaving with the car later that day. Nate was great and couldn’t have asked for anything better. More
by Mshepherd12
Verified CustomerEmployees Worked With
Nate Lieb
May 18, 2021
Brittney is always very accommodating and kind. She also gets back to me regarding any questions, issues and updates in a timely manner. Thanks Brittney gets back to me regarding any questions, issues and updates in a timely manner. Thanks Brittney More
by JIM0328
May 18, 2021
Great Service. Took my vehicle in for service and detail. Only issue is they did not clean my convertibles rear window. But all in all excellent service and employees were fantastic. Only issue is they did not clean my convertibles rear window. But all in all excellent service and employees were fantastic. More
by LYN12569
May 18, 2021
My service representative was superb and the dealership is great. I drive approximately 100 miles to use this dealership. It all started with a wonderful sales person and has continued. is great. I drive approximately 100 miles to use this dealership. It all started with a wonderful sales person and has continued. More
by RJP
May 17, 2021
Service was great- very knowledgeable and accommodating. I appreciate the level of expertise and explanation during the process. Thanks so much for your help on this matter. I appreciate the level of expertise and explanation during the process. Thanks so much for your help on this matter. More
by SLOJO24
Employees Worked With
Nate Lieb
May 15, 2021
Great service! Easy scheduling and everything was done as promised. Great job of providing frequent updates. Would definitely return for service in the future. Thank you. as promised. Great job of providing frequent updates. Would definitely return for service in the future. Thank you. More
by JIM@JEBOULAS.COM
Employees Worked With
Cassie Thadeus
May 14, 2021
They had the convertible I wanted. Nothing more to say, but I have to in order to reach the 25-word minimum. An easy and satisfying transaction all around. but I have to in order to reach the 25-word minimum. An easy and satisfying transaction all around. More
by tombendycki
May 13, 2021
Five star experience with the service department. Jim Struck is courteous, knowledgeable, and efficient. The video of the inspection is a great idea. The communications level is best in class. Keep up th Struck is courteous, knowledgeable, and efficient. The video of the inspection is a great idea. The communications level is best in class. Keep up the good work. More
by BradD
Employees Worked With
Jim Strunk
May 13, 2021
The waiting aria was not very comfortable but the staff The waiting aria was not very comfortable but the staff was very accommodating. Every one was very efficient and friendly. Was very impressed with t The waiting aria was not very comfortable but the staff was very accommodating. Every one was very efficient and friendly. Was very impressed with the quality of communication between your service department and my self. More
by BROOKSCOM4
Employees Worked With
Cassie Thadeus
May 13, 2021
They provide great service, were friendly, and professional. I would highly recommend them to anyone looking for a BMW in the future. Definitely a great dealership. professional. I would highly recommend them to anyone looking for a BMW in the future. Definitely a great dealership. More
by ERROSS
