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BMW of Westlake
Westlake, OH
4,521 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,523 reviews
June 17, 2021
Everything was great. Took one hour which was promised. Should have wiped off the car after washing. The service rep was excellent and she kept me informed. Should have wiped off the car after washing. The service rep was excellent and she kept me informed. More
by JSLUPO
Verified CustomerEmployees Worked With
June 17, 2021
Jimmy was excellent!!! He was very professional and very knowledgeable on all the models. He worked hard to find the 330 that matched our specifications. Ian was excellent during the delivery process in rev knowledgeable on all the models. He worked hard to find the 330 that matched our specifications. Ian was excellent during the delivery process in reviewing the car features and tech details! More
by smgaughan
June 16, 2021
very responsive and organized. didn't try to sell anything we didn't need. just guided us through our decision and were interested in our needs. anything we didn't need. just guided us through our decision and were interested in our needs. More
by 1105mcv
June 16, 2021
Always quick prompt an excellent service. Is it ABC News Jim will go out of his way to make sure that everything run smoothly when I take my car in for service. Jim will go out of his way to make sure that everything run smoothly when I take my car in for service. More
by JDARRI23
Employees Worked With
Jim Strunk
June 15, 2021
I had a great experience in the service department a few weeks ago. Nate was quick with helping me and got me into a courtesy vehicle I requested when I set up the appt. I never dread getting my car service weeks ago. Nate was quick with helping me and got me into a courtesy vehicle I requested when I set up the appt. I never dread getting my car serviced, as I once did in the past with other dealerships that weren’t BMW ! More
by jen_429us
Employees Worked With
Nate Lieb
June 13, 2021
Very positive experience. Low pressure but thorough Very positive experience. Low pressure but thorough salesperson from first contact to delivery of the vehicle out of state. Love the Z4 BMW. Thank yo Very positive experience. Low pressure but thorough salesperson from first contact to delivery of the vehicle out of state. Love the Z4 BMW. Thank you More
by tgoetz
June 12, 2021
Very professional, easy to work with. First time buying from bmw westlake but I would consider it again in the future. Hope that the service is just as good. from bmw westlake but I would consider it again in the future. Hope that the service is just as good. More
by Dzanotti71
Employees Worked With
June 12, 2021
In general the service was handled well. In hindsight, I’m really surprised that I was required to do a general inspection on a certified BMW purchased in December. I’m really surprised that I was required to do a general inspection on a certified BMW purchased in December. More
by SZUPONCIC
Employees Worked With
Jim Strunk
June 11, 2021
Staff scheduled service expeditiously and all was done to my expectations. Very good service department and they handled all requests appropriately. No complaints from the multiple service visits. my expectations. Very good service department and they handled all requests appropriately. No complaints from the multiple service visits. More
by CARNDT
June 11, 2021
Everyone at BMW Westlake made the car buying process easy and straight forward. Would highly recommend them to anyone. Jerry was a pleasure to work with, very helpful and knowledgeable. and straight forward. Would highly recommend them to anyone. Jerry was a pleasure to work with, very helpful and knowledgeable. More
by bktilow
