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BMW of Westlake
Westlake, OH
4,799 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,799 reviews
October 15, 2025
He answered my text message promptly and scheduled my appointment for a dent removal on my X1. I wasn't expecting that, but it was appreciated. appointment for a dent removal on my X1. I wasn't expecting that, but it was appreciated. More
by BAKERYBOX11
Verified CustomerEmployees Worked With
Jimmy Laumer
October 15, 2025
Everything went as expected. They worked with me on the price and I was very happy with the outcome. They worked with me on the price and I was very happy with the outcome. More
by Miketriffy
Employees Worked With
October 14, 2025
Very polite, personable, and attentive staff who were very efficient and informative. Highly recommend them. very efficient and informative. Highly recommend them. More
by RMCLAUGHIN
October 14, 2025
Very nice staff. Almost no wait time! Waited a little longer than I would have liked for an appointment for my tire but it wasn’t too terrible and they also let me ad Almost no wait time! Waited a little longer than I would have liked for an appointment for my tire but it wasn’t too terrible and they also let me add my oil change the day before which I appreciated! They will definitely keep getting my business! Maybe next time I can get a BMW sweatshirt for a deal 🤣 More
by DARWISHDARWISH86
Employees Worked With
Other Employees :
Kevin
October 13, 2025
Expected time for service in an out was excellent and appreciated. Also, staff was very professional. appreciated. Also, staff was very professional. More
by DENNYMOCK657
October 12, 2025
This dealership provided outstanding service and excellent communication/follow up during the repair of our BMW which encountered difficulties on a road trip between Newport RI and Iowa City. The se excellent communication/follow up during the repair of our BMW which encountered difficulties on a road trip between Newport RI and Iowa City. The service director, Brittnay was outstanding and the work on the car was outstanding. We were so impressed with the service that we will consider buying our next vehicle at this dealership despite not living in the area. More
by MICHAELWAGONER625
Employees Worked With
October 11, 2025
Outstanding job from BMW of Westlake as usual! Kelly Cavanagh is by far the best representative for costumer care, and she ensures that you will have the best experience. She goes above and beyond Kelly Cavanagh is by far the best representative for costumer care, and she ensures that you will have the best experience. She goes above and beyond to help us. She takes it to the next level to provide top excellence costumer experience. More
by Luis Dallan
Employees Worked With
October 10, 2025
They provided fast and professional service. The best BMW dealer in this area. Highly recommended. The best BMW dealer in this area. Highly recommended. More
by NOTCPIP
Employees Worked With
October 09, 2025
Won’t be back. $800+ for what was essentially an oil and filter change is pretty steep! And they didn’t even wash my car. $800+ for what was essentially an oil and filter change is pretty steep! And they didn’t even wash my car. More
by JEN88466
Employees Worked With
October 08, 2025
The customer service I receive from Brittaney everytime we interact has always been above and beyond superb!! She is very helpful and polite!! Also didn't mind explaining my policy with me. I recommend BMW we interact has always been above and beyond superb!! She is very helpful and polite!! Also didn't mind explaining my policy with me. I recommend BMW of Westlake to anyone I know and always tell them to see Brittaney More
by RONJONES33.1987
