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BMW of Westlake
Westlake, OH
4,549 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,549 reviews
September 03, 2021
Great staff. Car returned as promised- nicely detailed. Always able to take car for service within reasonable amount of time, along with ability to use loaner car during the process. Always able to take car for service within reasonable amount of time, along with ability to use loaner car during the process. More
by BMWowner
Verified CustomerEmployees Worked With
Nate Lieb
September 03, 2021
Very friendly and expert service, I would highly recommend them to anyone in the area! Jim was highly knowledgeable and professional. Repairs were done quickly recommend them to anyone in the area! Jim was highly knowledgeable and professional. Repairs were done quickly More
by Doppler
Employees Worked With
Jim Strunk
September 02, 2021
Nez and everyone at the dealership were great to work with. The entire transfers perfect. I would highly recommend them, and the X5 is fantastic. with. The entire transfers perfect. I would highly recommend them, and the X5 is fantastic. More
by Kevinasmith
September 01, 2021
My salesperson, Jerry Mancini met us in the lot. He is a true professional and friendly! Jerry won us over and made our first buying experience with BMW a pleasure. true professional and friendly! Jerry won us over and made our first buying experience with BMW a pleasure. More
by timann58
September 01, 2021
Overall great buying experience I have purchased several cars from this dealership they never disappoint me and are very reliable, I would recommend this dealership to everyone. cars from this dealership they never disappoint me and are very reliable, I would recommend this dealership to everyone. More
by mgdg1
September 01, 2021
Brittaney is the Best!!! I always appreciate the service and convenience provided! Concierge service really helps out. So glad I had wheel and tire insurance! and convenience provided! Concierge service really helps out. So glad I had wheel and tire insurance! More
by HSCHNEIDER1
September 01, 2021
Best experience I’ve ever had at any dealership. Knowledgeable, friendly staff. Absolutely No Pressure! Gave me a very fair price for my trade! Took plenty of time explaining all the features and op Knowledgeable, friendly staff. Absolutely No Pressure! Gave me a very fair price for my trade! Took plenty of time explaining all the features and operation of all systems on the vehicle. Very pleasant experience. Recommend Highly! More
by Porter172
Employees Worked With
August 31, 2021
Had my 2005 Z4 in for a couple of new switches in which one involved removing the convertible top. Charlie in service did an Excellent job. When he was finished you couldn’t even tell anything was done. one involved removing the convertible top. Charlie in service did an Excellent job. When he was finished you couldn’t even tell anything was done. The car was spotless. Thank you Charlie !!!! Britney was again very helpful in getting the job scheduled in a timely manner. I will continue dealing with them in the future. Very Pleased More
by Impressed and Very Satisfied
August 31, 2021
The waiting room is spacious. But the coffee was undrinkable. No tea or other cold drinks other than water on offer. A bit disappointing in waiting area. But service was very good. undrinkable. No tea or other cold drinks other than water on offer. A bit disappointing in waiting area. But service was very good. More
by ROYPHILLIPS21
Employees Worked With
