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BMW of Westlake
Westlake, OH
4,534 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,534 reviews
September 03, 2022
There is none, I had a problem with my car not working and it hasn’t even been two years since I got it and it’s falling apart. I was speaking to a sales associate and I asked him to see what options I ha and it hasn’t even been two years since I got it and it’s falling apart. I was speaking to a sales associate and I asked him to see what options I had and that I’d like to get put in a vehicle that works for what I need. He gave me one option for vehicle that was only two years younger than my current vehicle (which is a 2010) and I’d be paying almost $300 more for on my payments! I asked him to find me something else and see what our options were and he said he’d call me back. Guess what? He literally never called me back! What kind of customer support is that?? I am literally having an issue with the car that HE sold me and had zero empathy for the situation I was in. Terrible customer support honestly. Disappointed actually as I own my own business and my customers support is no where near what I experienced here. More
by Rickysuave1997
Verified Customer
September 03, 2022
It was great doing business with them. They were honest, respectful, and very polite. I bought a vehicle and I am out of state. The transaction went very smooth and we are very happy with They were honest, respectful, and very polite. I bought a vehicle and I am out of state. The transaction went very smooth and we are very happy with our purchase. More
by bishigs1
September 03, 2022
Always work with Jim in service. He is great! Takes good care of me. Guys in the back well they are awesome! Did a great job on my brakes. He is great! Takes good care of me. Guys in the back well they are awesome! Did a great job on my brakes. More
by MARCIEM510
Employees Worked With
Jim Strunk
September 02, 2022
My experience with Larry Laumer has been disappointing due to his lack of communication. Recently stopped by the dealership to get a status update on an BMW X2 as my current lease is coming up for maturi due to his lack of communication. Recently stopped by the dealership to get a status update on an BMW X2 as my current lease is coming up for maturity. I was informed that the two X2s on the lot have been sold. Since early June, Larry has been aware of my interest in an X2. The process of buying/leasing a car is already stressful. More
by ER
Employees Worked With
September 01, 2022
My car has been back 3 to 4 times to repair rear tailgate parts seem to not fit or work I still have confidence in the dealership and jim he stays in contact with me to reassure it will be taken care of wh parts seem to not fit or work I still have confidence in the dealership and jim he stays in contact with me to reassure it will be taken care of what more should I ask for in today’s world More
by frankd59
Employees Worked With
Jim Strunk
August 31, 2022
We recently took my wife’s X5 in for basic service and the service team did a great job on the vehicle, sending a video describing the work and getting our vehicle serviced and back to us. the service team did a great job on the vehicle, sending a video describing the work and getting our vehicle serviced and back to us. More
by DAVID.DUNSTAN888
Employees Worked With
Jim Strunk
August 29, 2022
Great customer service. Quick and easy transaction. They arranged for shipping. Would do business again. Quick and easy transaction. They arranged for shipping. Would do business again. More
by SJLINDSROM
August 29, 2022
What a great cat buying experience! Jimmy is very thorough and helpful. Love my new X3. Thanks for the best car buying experience. Jimmy is very thorough and helpful. Love my new X3. Thanks for the best car buying experience. More
by Hankey
August 28, 2022
Great customer service! Kelly was very professional and attentive to our needs. A real joy to work with! Thanks Kelly! Kelly was very professional and attentive to our needs. A real joy to work with! Thanks Kelly! More
by GFN
Employees Worked With
August 27, 2022
Everyone was courteous, service was great and fast. Brittaney kept me informed all day. Great job Brittaney kept me informed all day. Great job More
by Anippolito
Employees Worked With
