BMW of Westlake

They have THE BEST customer care! ! Special shout out to Brittany!!! She is the utmost professional ! Special shout out to Brittany!!! She is the utmost professional More

Love that they send you a video of the inspection of your car with recommendations. Went in for an oil change was in and out in about 20 minutes. car with recommendations. Went in for an oil change was in and out in about 20 minutes. More

Jim was very good and nice to work with . I would recommend BMW Westlake all the time I would recommend BMW Westlake all the time More

My impression of this dealership is that it is first-rate in every way. I have never enjoyed visiting a dealership more, and look forward to many years of a wonderful automotive relationship. Ken Delk and in every way. I have never enjoyed visiting a dealership more, and look forward to many years of a wonderful automotive relationship. Ken Delk and Mike Delczeg are truly exceptional. Ken is knowledgeable about his cars, but not pushy. He answers questions readily but knows when to let the product he is demonstrating speak for itself! He listened to what I requested (the X3 and X5) and then, after driving both, asked me which one I preferred. Then he showed two choices and colors and even took pictures to send to my daughter and Son-in-Law to look at. They liked both, but I preferred the Dark Graphite Metallic. Ken was also flexible with financing arrangements and helped with the new Vanity Plate which saved me a lot of time and trouble. It is an honor and a privilege to work with him. His ability as a salesman matches or exceedes the quality of the BMW vehicles that he presents. Mike Delczeg knows the many details of the vehicle like the back of his hand. He has the patience of Job explaining the wonderful features in the vehicle. He also offered to come to my house to help me connect the garage door opener, if I need it. This is a wonderful courtesy not always offered at every dealership. In my opinion, Mike is a qualified partner to work with Ken. Once again, acquiring my first BMW was a wonderful experience. I am certain that I will not find a better BMW dealership in the world! More

Great experience, good value for trades, very professional and helpful. Thank you for the great experience professional and helpful. Thank you for the great experience More

The service was good, not overpriced, and timely. Getting the appointment was easy and fit my schedule and the waiting room was clean and comfortable Getting the appointment was easy and fit my schedule and the waiting room was clean and comfortable More

This dealership is friendly and helpful. They are very knowledgeable and efficient. They explain things so that anyone can comprehend what you car needs They are very knowledgeable and efficient. They explain things so that anyone can comprehend what you car needs More

Excellent job done, took care of various problems down to the most minut details . Very nicely done. the most minut details . Very nicely done. More

Always very prompt and thorough assessment of any issues I have. Quick response and resolution of any problems. I have. Quick response and resolution of any problems. More

Great customer service. Really appreciate all of the information and helpful guidance through the process Really appreciate all of the information and helpful guidance through the process More