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BMW of Westlake
Westlake, OH
4,517 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,517 reviews
March 01, 2023
The folks at BMW Westlake are professional and courteous. They make you feel important and valued. I would recommend them. They make you feel important and valued. I would recommend them. More
by Sandy
Verified Customer
March 01, 2023
Something happened to the starter battery on my car and the dealership was able to get me in the same day. I have a newborn that I had to bring with me and the service people did everything in their power the dealership was able to get me in the same day. I have a newborn that I had to bring with me and the service people did everything in their power to get to my vehicle quickly and efficiently. While I waited, I had comfy chairs to sit in and got to watch the food network! It was actually more relaxing than anticipated and everyone was accommodating and friendly! More
by Erica V.
Employees Worked With
Other Employees :
The woman working the payment desk on Monday was wonderful and lovely to talk to! , Jim Strunk
February 27, 2023
Westlake BMW and Kelly Cavanagh were fantastic in a customer focused buying experience. They were very knowledgeable and super easy to deal with from start to finish. I look forward to getting anothe customer focused buying experience. They were very knowledgeable and super easy to deal with from start to finish. I look forward to getting another BMW from them soon. More
by Gucki54
February 25, 2023
Great experience. Friendly and knowledgeable staff. I highly recommend the team at BMW of Westlake. Ken Delk and Mike Delczeg helped me figure out which car was right Friendly and knowledgeable staff. I highly recommend the team at BMW of Westlake. Ken Delk and Mike Delczeg helped me figure out which car was right for me and took plenty of time to show me the features. More
by Rtags77
February 24, 2023
Made every effort to make my visit painless. The requirements for this review are not painless! The requirements for this review are not painless! More
by C.DEIBEL
Employees Worked With
February 24, 2023
Everyone was so kind and helpful. Service department very helpful. Having work done in lieu of trading it in as I love my car. Service department very helpful. Having work done in lieu of trading it in as I love my car. More
by MKGALLAGHER0
Employees Worked With
February 23, 2023
Attentive and quick explained everything and got done in a timely manner and car washed a timely manner and car washed More
by MDAROGERS
Employees Worked With
February 23, 2023
Jerry was very helpful and quick to communicate. He did not bombard either me either and respected the time it takes to make a decision. He did not bombard either me either and respected the time it takes to make a decision. More
by ASLACK0
February 21, 2023
Always outstanding customer service. I usually get a video when my oil is changed but didn’t receive this time. I usually get a video when my oil is changed but didn’t receive this time. More
by MAGARET.COLON68
Employees Worked With
Other Employees :
Jim Strunk, Nate Lieb, Carl Whelpley, Christian Gufreda
