BMW of Westbrook

I took my 15 year old vehicle there as it had a few yellow idiot lights illuminated since the summer. After diagnosis, I was quoted a very reasonable $240 dollar repair. A short time later I was told yellow idiot lights illuminated since the summer. After diagnosis, I was quoted a very reasonable $240 dollar repair. A short time later I was told the attempted fix did not work so I was credited and rebilled $160 which I paid on line. I went and picked up the keys and returned a day later for the car. I dropped my daughter off with the car and she immediately called me to return. The car was lurching and making noises. It was apparent to ne it was stuck in 4 wheel drive and was lurching every 6 inches. The car was undriveable! As the car was parked 50 yards from the service bays and backed in to a spot, the tech had to have felt these issues! I was stunned they were returning it in that condition. Upon my return yhe next busines day, a tech got in the car which made a huge groan within a few feet. The tech attempted to tell me it was the e brake. I told him to drive right and left as I watched the car crab and skid repeatedly before the tech acknowledged a problem. Long story short they undid the fix and the car was returned drivable but now with a red brake warning instead of a yellow one with out sp much as a "sorry about that". This is the second time I have gotten the car back from them with a red brake warning illuminated and no follow up information. Not much else to say really. More

Service advisor knowledgeable and helpful. X 5 Service completed & BMW washed. Selling BMW dealer failed to make appropriate repairs despite several prolonged repairs visits. On prior servic X 5 Service completed & BMW washed. Selling BMW dealer failed to make appropriate repairs despite several prolonged repairs visits. On prior service visits, BMW Westbrook made appropriate repairs correcting factory defects. This is the place for work done correctly ! More

My wife and I have used this dealership for the servicing of several vehicles and have ordered two from them. Everyone we have ever come in contact with that’s affiliated with the dealership has been excelle of several vehicles and have ordered two from them. Everyone we have ever come in contact with that’s affiliated with the dealership has been excellent. More

Had an appt. at 10:00 am and it took 15 minutes to see service advisor---she was very busy-- and then a 3 hour wait---1:00 pm-- for a simple oil change and inspec at 10:00 am and it took 15 minutes to see service advisor---she was very busy-- and then a 3 hour wait---1:00 pm-- for a simple oil change and inspection. Not acceptable. Will now consider going to another service center. I realize there is a shortage of help, but scheduling is lacking. I would not recommend this service center until they can make a commitment to be more prompt in their service and make improvements to expedite service. More

Tracy Noyes is a polished, professional service advisor. She is Number 1 in my book! She is Number 1 in my book! More

You will find friendly and helpful staff here. Always willing to listen and provide the best option for your needs. Always willing to listen and provide the best option for your needs. More

Service on my vehicle was done on time and all items were clearly taken care of clearly taken care of More

Tracy Noyes is the most dedicated and sincere bmw employee - she makes it all so pleasant!!!! employee - she makes it all so pleasant!!!! More

Efficient and friendly and busy but they always have time for me and my deluxe X3 for me and my deluxe X3 More

Great sales and service team… the buying process was a pleasure and our ongoing service is tremendous! pleasure and our ongoing service is tremendous! More