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BMW of Westbrook

Westbrook, ME

4.6
378 Reviews

7 Saunders Way

Westbrook, ME

04092

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378 Reviews of BMW of Westbrook

July 21, 2022

Excellent staff & friendly service. . would highly recommend for a new BMW car or SAV! Great job! More

by freedomrings623
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jo Carpenito, Matt Ross
Jul 21, 2022 -

BMW of Westbrook responded

Thank you very much for taking the time to leave this review! We sincerely value your business!

July 20, 2022

Had a great experience buying a new M3. Zack was great to work with. His product knowledge and enthusiasm for BMWs made the experience fun and without stress. More

by David H
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Plourd, Matt Ross, Brandon Plourd
Jul 21, 2022 -

BMW of Westbrook responded

Thanks for this great review, David! We are very happy to hear that you enjoyed working with Zack! We appreciate your business and hope you have fun with your new M3!

July 20, 2022

Friendly competent service. We’re ready when I arrived and efficiently got me out of there! More

by Anoyes
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittney Hale, Matt Ross
Jul 21, 2022 -

BMW of Westbrook responded

We appreciate you sharing your positive experience and look forward to seeing you next time!

July 20, 2022

They take great care of my vehicle, let me know of any potential issues and no pressure. Fast, friendly and thorough. Great rental while my car was being fixed. Taylor and the whole crew are awesome! More

by Klreistad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor Powell
Jul 21, 2022 -

BMW of Westbrook responded

Thank you for your wonderful feedback! We truly appreciate your business!

July 20, 2022

Polite and helpful but not thorough. They forgot to complete one job and we waited an hour when we came to pick up the ‘completed’ car More

by Ed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tracy Noyes
Jul 21, 2022 -

BMW of Westbrook responded

Thank you for taking the time to leave this review, Ed. We do apologize that this service visit did not meet your expectations. We would like to gather some additional information about your experience. Please feel free to reach out to our service manager, Mike, at (207) 857-4213. We hope to hear from you soon!

July 14, 2022

Recently bought a 2018 BMW M550i MSRP at $83,000. 30 days later I am back at BMW getting all new tires because they had failed state inspection standards. JUST 30 after purchase. I have called 6 diff More

by thomas.fuller2494
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tracy Noyes, Adam Milligan, Taylor Powell, Mike Profenno, Man Ip, Gabe Berry
Jul 18, 2022 -

BMW of Westbrook responded

Thank you for your honest feedback, Thomas. We do sincerely apologize for any inconvenience and frustration caused, We understand that you were able to speak with Mike, our service manager who was able to resolve these concerns. We do truly value your business and hope to be able to assist in the future. Have a wonderful day!

July 08, 2022

Everyone is polite and professional and tries hard to work on behalf of the customer. More

by cbuki
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tracy Noyes
Jul 08, 2022 -

BMW of Westbrook responded

Thank you for taking the time to share this! We truly appreciate your business!

July 01, 2022

Friendly, knowledgeable sales staff. Helpful in making decisions about car model and accessories. Respond readily to questions and to phone calls. Respectful of customers. Plan to buy ou More

by Satisfied customer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Plourd, Matt Ross
Jul 05, 2022 -

BMW of Westbrook responded

We are thrilled to hear that you were provided with such a great experience! We look forward to assisting you in the future!

June 25, 2022

Nobody called to tall me it was done and wanted to change me for warranty repairs More

by aircrew-destiny0t
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brittney Hale
Jun 27, 2022 -

BMW of Westbrook responded

We are very sorry to hear that you were not satisfied with your recent visit. We would like the opportunity to discuss this situation further so that we can address your concerns. Please feel free to reach out to Mike, the BMW service manager, at your convenience. His direct line is (207) 857-4213. We do appreciate your business and hope to speak with you soon.

June 24, 2022

Excellent, Fantastic service, Free car rental and after the service the car X3 M 40i Performs magnificently. More

by rasmussd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tracy Noyes
Jun 24, 2022 -

BMW of Westbrook responded

We are very happy to hear that you were provided with an excellent service experience! We look forward to seeing you next time!

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