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BMW of Westbrook
Westbrook, ME
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372 Reviews of BMW of Westbrook
My wife and I have used this dealership for the servicing of several vehicles and have ordered two from them. Everyone we have ever come in contact with that’s affiliated with the dealership has been excelle of several vehicles and have ordered two from them. Everyone we have ever come in contact with that’s affiliated with the dealership has been excellent. More
Had an appt. at 10:00 am and it took 15 minutes to see service advisor---she was very busy-- and then a 3 hour wait---1:00 pm-- for a simple oil change and inspec at 10:00 am and it took 15 minutes to see service advisor---she was very busy-- and then a 3 hour wait---1:00 pm-- for a simple oil change and inspection. Not acceptable. Will now consider going to another service center. I realize there is a shortage of help, but scheduling is lacking. I would not recommend this service center until they can make a commitment to be more prompt in their service and make improvements to expedite service. More
Zach and the sales manager (Bob) were great to work with. The entire team was responsive and quick to answer all of my questions throughout the car buying process. I used an app to find a vehicle that I was The entire team was responsive and quick to answer all of my questions throughout the car buying process. I used an app to find a vehicle that I was interested in and as soon as I submitted the inquiry the dealership reached out. If I had another opportunity to buy a vehicle from them they would definitely be my go to dealership! More
Excellent customer service from the service department, the finance manager AND the sales department. Taylor in Service, Matt Ross in Finance and Zack Plourd & Graham Osborne (BMW Genius) in Sales are all the finance manager AND the sales department. Taylor in Service, Matt Ross in Finance and Zack Plourd & Graham Osborne (BMW Genius) in Sales are all outstanding to work with. I couldn’t be happier with my BMW or the service I have received from these professionals. More