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BMW of Westbrook

Westbrook, ME

4.5
384 Reviews

7 Saunders Way

Westbrook, ME

04092

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384 Reviews of BMW of Westbrook

October 21, 2023

Passionate, diligent and transparent dealer. Tried to deliver the whole functions and feature at the customer’s eye. More

by YAY~
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Chris Heydt
Oct 23, 2023 -

BMW of Westbrook responded

Thank you for taking the time to leave us this positive review! Have a wonderful day!

September 29, 2023

I have just purchased my third vehicle from BMW Westbrook. The staff are pleasant, knowledgeable, and efficient. More

by NBOB in NH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brittney Hale, Matt Ross
Sep 29, 2023 -

BMW of Westbrook responded

Thank you for this fabulous review! We appreciate your business very much!

August 12, 2023

As always great experience! Zack Plourde is the best, takes the time to show you features of the vehicle, and makes sure all needs are met! Me and my husband keep coming back he More

by Heidi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zack Plourd, Matt Ross
Aug 15, 2023 -

BMW of Westbrook responded

Thanks for highlighting some of our staff who helped make this such a great experience! We do hope we can be of assistance in the future. Take care!

July 23, 2023

The staff was incredibly friendly. We enjoyed working with them. They did not pressure us and allowed us time to make decisions. More

by Debbarker57
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zack Plourd, Matt Ross
Jul 24, 2023 -

BMW of Westbrook responded

Thank you for taking the time to leave us this positive review! Have a wonderful day!

July 03, 2023

Joe Carpenito was a pleasure to work with. There was a sensor problem in my new BMW 330 after i drove it off the lot. He took care of it the next day having someone drive up to my house to t More

by robertjperrry35
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jo Carpenito
Jul 05, 2023 -

BMW of Westbrook responded

Thank you for such a positive review and have a wonderful day!

June 30, 2023

I just had a great experience with this dealership. Sales and service team are very knowledgeable and accommodating. I am Happy to be a returning customer. More

by dansilvestre
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Robert Houp , Matt Ross, Brandon Plourd
Jul 03, 2023 -

BMW of Westbrook responded

Hello, thank you for taking the time to leave us your feedback. You made our day with your rating! We hope you have a wonderful day!

June 19, 2023

Zack was thorough and transparent throughout the process of purchasing my new m3 . Have also dealt with the service dept on my prior vehicle and they are great as well. More

by JoshWilliamson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tracy Noyes, Zack Plourd, Matt Ross
Jun 19, 2023 -

BMW of Westbrook responded

We can't thank you enough for your continued business, Josh! It truly means a lot to us. We're glad Zack and the rest of the BMW Team delivered a great experience for you as well. Please let us know if there is ever anything we can assist you with. We hope you are enjoying that beautiful M3!

June 12, 2023

If I could put a negative number star here I would. Absolutely terrible customer service. I will not service or purchase another BMW here. More

by krchome
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Profenno, Garth Thomas
Jun 15, 2023 -

BMW of Westbrook responded

We are disappointed to hear that you were not satisfied with your recent experience. We would like to hear more about your visit so that we can ensure that we provide better service in the future. Please feel free to reach out to our service manager, Mike Profenno, at your convenience at (207) 854-3200 so that we can discuss your concerns in great detail. Thank you, and we hope to hear from you soon.

May 29, 2023

The dealership is very good. I have bought three BMW's there. Their mechanics are very good. The only reason I do not give them 5 stars is the prices they charge for regular s More

by mac8pine
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brittney Hale, Matt Ross
Jun 01, 2023 -

BMW of Westbrook responded

Thank you for taking the time to leave your feedback. We appreciate it. It's great to hear that you enjoy working with our team. We do apologize that you were not happy with the pricing and would like to discuss this with you further. Please feel free to contact our service manager, Mike at (207) 854-3200. We hope to hear from you soon and wish you a great day!

May 26, 2023

I like the dealership because they treat me right. It is the fourth vehicle I have been leasing. More

by Marco
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tracy Noyes, Chris Heydt, Matt Ross
May 30, 2023 -

BMW of Westbrook responded

Thank you for taking the time to leave us this positive review! Have a wonderful day!