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BMW of Westbrook
Westbrook, ME
383 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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383 Reviews of BMW of Westbrook
September 30, 2018
Recall Work Dealer replaced the front driver and passenger airbags and one other thing under the recall. They also diagnosed the “back seat unlocked message”, Dealer replaced the front driver and passenger airbags and one other thing under the recall. They also diagnosed the “back seat unlocked message”, part ordered. Found and fixed an eroded motor ground strap that was hampering full power getting to the starter. I had to pay for the diagnosis of the back seat lock problem and for the replacement part. And paid for the ground strap replacement. I found the charge for the “diagnosis of the back seat problem” to be a bit high. I also stopped at the Parts Dept., the worker who helped me was clearly new as he didnt seem familiar with the layout of the underside of the X5. He was able to help me identify and order replacement screws for a right front fender liner replacement installation I’m doing myself. Scheduled to return there in a few days to have the part installed. At that time I intend to speak to the Foreman/Forewoman about the underside matter of the vehicle. Had the good fortune to be offered a free loaner vehicle for the night. The loaner was a 2018 X2 with 74 miles (not a typo). Had most of the latest tech features etc. But after driving an X5 (2009) the new vehicle couldn’t compare in overall comfort, quietness and visibility from the drivers seat. It was informative comparing the advances in technology 2009 vs 2018 which was impressive to say the least. More
by PiemanMaine
Employees Worked With
Adam Milligan
September 22, 2018
Love my new BMW x1 Brittney Gray was so helpful and knowledgeable. I really apprecite her no pressure sales approach. This is my second BMW I’ve purchased thru Brittney Brittney Gray was so helpful and knowledgeable. I really apprecite her no pressure sales approach. This is my second BMW I’ve purchased thru Brittney and I highly recommend her. She and Matt in finance made my car buying experience fun! Thank you!! More
by Diane Libby
Employees Worked With
Brittney Hale, Matt Ross
September 19, 2018
Regular 2 yr service Very dissatisfied with entire process. Couldn’t get a loaner. Gave my wife’s cell number to contact and service called my cell instead and I was unava Very dissatisfied with entire process. Couldn’t get a loaner. Gave my wife’s cell number to contact and service called my cell instead and I was unavailable. More
by Tom
Employees Worked With
Not sure, my wife was the one there
September 06, 2018
Very good experience! The service center was clean and well staffed with friendly and knowledgeable personnel. The waiting area was comfortable and well stocked with snack The service center was clean and well staffed with friendly and knowledgeable personnel. The waiting area was comfortable and well stocked with snacks and beverages. My service representative Taylor greeted me and kept me informed throughout the process. More
by Jim128
Employees Worked With
Taylor Powell
August 22, 2018
Great service and great people. I’ve been coming here for over seven years. The dealership is great the service was great the people are great. I’ve never had a complaint about any o I’ve been coming here for over seven years. The dealership is great the service was great the people are great. I’ve never had a complaint about any of there service,their promptness, or their communication. More
by PRS6157
Employees Worked With
Tracy Noyes
July 11, 2018
Poor customer service It’s an ordeal to bring my car for service. No one seems in charge - it’s chaotic. They don’t pay attention/listen. The waiting/check in area is poorl It’s an ordeal to bring my car for service. No one seems in charge - it’s chaotic. They don’t pay attention/listen. The waiting/check in area is poorly designed which contributes to the chaotic feel of the place. When I come in, they treat me like they don’t know me/my car. Too much turnover? If there were another dealer anywhere close, I would have moved on years ago. More
by Judy @ Ferry
Employees Worked With
Taylor needs to slow down when he leaves messages!
June 20, 2018
Excellent service Tracey in vehicle service is the best - excellent client focused service and communication!!! She clearly knows BMW products and was clear and unders Tracey in vehicle service is the best - excellent client focused service and communication!!! She clearly knows BMW products and was clear and understandable on what needed to be done on my vehicle. More
by zaptiger
Employees Worked With
Tracy Noyes
October 09, 2017
They do everything right I have been a customer for many years. They really go out of their way. Service, thanks Ryan and Taylor are terrific. Shop, thanks Man and Doug, are t I have been a customer for many years. They really go out of their way. Service, thanks Ryan and Taylor are terrific. Shop, thanks Man and Doug, are too. Even parts, thanks Angie, goes the extra mile. More
by Surf
Employees Worked With
Ryan, Taylor, Man, Doug and Angie.
August 18, 2017
Horrible I called to get an appointment, was put on hold and transferred to the service manager after calling back seversl times. No return call !! Apparently I called to get an appointment, was put on hold and transferred to the service manager after calling back seversl times. No return call !! Apparently they don't need the work or have the workers. Thank God I found someone else that works on BMW's. Very rude and not the first time I didn't get a return call. Then when I ordered parts and accessories, even though I've given them my Vin # in the past. I was told they don't keep it in there computer. Omg, a BMW dealership? How do you not keep repeat customers info. ? So I get there to pick up my parts and the buzzer goes off, I waited and waited, finally went out to ask the sales people at the desk if someone was working back there, no one helped me. I had to open the back door twice to see if I could get someone to come out. Unbelievable! ! I really was upset when he came out and knew I was out there, yet said he thought I was looking. ..omg really, a good customer service would still come out and ask. I had 2 handicap people with me that were getting anxious. .I hope I never have to go there again. It's hard to believe I bought so many vehicles from them and to be treated like this. .xxx. ? Herb chambers in Boston is the best experience. . More
by Terri Ireland
Employees Worked With
Service and parts
December 16, 2016
Came back for more We have been in the market for a CPO 5-Series sedan to replace our aging Saab wagon which accompanies a previously purchased (Bill Dodge BMW) used X5D We have been in the market for a CPO 5-Series sedan to replace our aging Saab wagon which accompanies a previously purchased (Bill Dodge BMW) used X5D . Nathan Haskell, sale associate on the X5 purchase, has been attentive in contacting us when a nice CPO vehicle might be something we would like to see. Eventually we decided to retire the Saab and contacted Nate, who showed us a number of options on the lot other than a 5-Series which were limited at the time. A recently traded-in 2014 3-Series wagon happened to be one of those options and between BD Auto Service Bucks, USAA Car buying service discount, BMW Financing rebate we qualified for and a reasonable mark-down on the price - we basically bought it immediately. Thanks Nate, Bob his sales mgr., and the entire team at Bill Dodge BMW of Westbrook. More
by JohLyn
Employees Worked With
Nathan Haskell, Bob Houp, Brad Rucker
