BMW of Westbrook

Happy My 06 BMW 330ci broke down. I spoke to Walter Ferrara and explained that we were going vacation in a couple days. He said he would try to squeeze it i My 06 BMW 330ci broke down. I spoke to Walter Ferrara and explained that we were going vacation in a couple days. He said he would try to squeeze it in. Later that afternoon Tracey Noyes called me with the dio and an estimate and to let me know that the parts could be there the next day. I got a call around noon the next day to let me know my car was done and ready to go! When I picked it up I spoke with tech Joel Campbell who explained the work. All in all it was a fantastic experience. Walter, Tracey & Joel were all great. I definitely will recommend the service at BMW of Westbrook. More

Excellent Service I’ve been part of the BMW family for 9 years and I’ve had consistent positive experience. BMW has always been able to fix my car timely and if they ne I’ve been part of the BMW family for 9 years and I’ve had consistent positive experience. BMW has always been able to fix my car timely and if they need to keep my car overnight they provide me with vehicle. I trust the service manager opinion. More

Service is very thorough and knowledgeable. Always responsive. Quality workmanship. Practical advice for what is an immediate need and what can be deferred. is very thorough and knowledgeable. Always responsive. Quality workmanship. Practical advice for what is an immediate need and what can be deferred. Have used for years. More

Emergency I am from out of state. While driving, my car lost A/C airflow. I googled the nearest BMW location and found Westbrook. They greeted me as if I was I am from out of state. While driving, my car lost A/C airflow. I googled the nearest BMW location and found Westbrook. They greeted me as if I was a regular customer, promptly took my car in and diagnosed the problem. If I lived here they would be my dealership. Fantastic response and extremely polite and helpful staff. Thank You! More

Routine services All was good. Waiting to have car washed was longer than expected. Facility was clean and welcoming with coffee and snacks available. Will use again f All was good. Waiting to have car washed was longer than expected. Facility was clean and welcoming with coffee and snacks available. Will use again for service. More

Neshti is the best sales person All I can say is this lady loves her job and her customers. My wife wasn’t sure about our deal and was going to pass and she got us a better deal. She All I can say is this lady loves her job and her customers. My wife wasn’t sure about our deal and was going to pass and she got us a better deal. She is professional and personable. The whole dealership is awesome and we will be back and that’s something as we are from Ohio. More

Electrical Snafu Engine light on and computer diagnostic indicated a vacuum leak. Not so. Determined to be an electrical malfunction and computer could not indicate wh Engine light on and computer diagnostic indicated a vacuum leak. Not so. Determined to be an electrical malfunction and computer could not indicate where. Mechanic had to check each electrical connection in an orderly fashion until he found the problem. Luckily he found it halfway through the car and repaired it. It was a factory error causing a wire to rub and wear through. Covered under warranty with no hassle. More

New lease car Great experience dealing with Chris to obtain our new X-3. Car was ready when promised, paperwork through Matt was no problem. Chris is a source of k Great experience dealing with Chris to obtain our new X-3. Car was ready when promised, paperwork through Matt was no problem. Chris is a source of knowledge about the car. More

Stress free experience Usually when I buy a new car I’m at the dealership for hours, negotiating prices, waiting for the salesperson to come back from giving my offer to the Usually when I buy a new car I’m at the dealership for hours, negotiating prices, waiting for the salesperson to come back from giving my offer to the sales manager, etc. I had a stress free experience at BMW of Westbrook. I worked with Zack, whom I first met in Feb. he kept in touch but didn’t make me feel “pressured” and waited for me to be ready to purchase my vehicle. There was no runaround with the trade in value of my car - I thought it was very fair, and no back and forth on the price of the car I bought, which was also very fair and a great deal. I’m very pleased with my experience and would go there again in the future. More