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BMW of Westbrook

Westbrook, ME

4.5
388 Reviews

7 Saunders Way

Westbrook, ME

04092

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388 Reviews of BMW of Westbrook

October 23, 2020

Friendly, competent staff who strive to please the customer. Staff made certain that they had all the relevant information before I arrived to pick up my new car. More

by NHResident
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittney Hale, Matt Ross
Oct 26, 2020 -

BMW of Westbrook responded

We are happy to hear that our team has taken such wonderful care of you. Thank you again for your business!

October 20, 2020

It’s a big place- and he never remembers my name. So, basically, I’m just a number to them. However, the work is always done well- so they must have a competent staff of mechanics. And here’s a secret th More

by Landscape Architect
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Milligan
Oct 26, 2020 -

BMW of Westbrook responded

We appreciate your business greatly and are happy to hear that our techs always take wonderful care of you. We certainly apologize if you ever feel like just a number to us, as we truly appreciate each and every customer individually. If we can ever be of further assistance, please do not hesitate to reach out. Thank you again!

October 15, 2020

Everyone was wonderful from the guys that picked up my vehicle to the folks in the service department they made my service experience the pleasure and I want to thank everyone for doing such a good job More

by Cupcake38
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tracy Noyes
Oct 20, 2020 -

BMW of Westbrook responded

You are very welcome! Thank you for taking the time to share and for trusting your business with us!

October 08, 2020

This dealership is the only BMW place in Maine not happy This dealership is the only BMW place in Maine not happy with the service at all We will be seeking dealerships outside of the state. More

by m.missdaisy
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Taylor Powell, Mike Williams
Oct 09, 2020 -

BMW of Westbrook responded

We certainly apologize if you had a negative experience with us, as that is not on par with the exceptional customer service that we strive to deliver with every visit. If you could send an email to shawn.flynn@bdag.com with more information we would appreciate it as we would like to look closer at your visit with to see what we can do to further assist. Thank you!

October 08, 2020

Excellent 36 hour communication with Taylor. Properly broke down 4 yr/ 50K warranty work, 3 yr/ 36K Free new vehicle maintenance, recall item, GPS adjusted update price. Live 1 hour 45 minutes away....r More

by WinterWilly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor Powell
Oct 08, 2020 -

BMW of Westbrook responded

That's what we love to hear! Thank you again for trusting your business with us!

October 08, 2020

Tracy N. was communicative through the entire service process. The texting / call feature is terrific for people like me who are in meetings all day. The vehicle loaner option was also terrific and helpf More

by Jeremy Luke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tracy Noyes
Oct 09, 2020 -

BMW of Westbrook responded

We are very happy to hear how well Tracy & our team have been able to take care of you, Jeremy! Thank you again for trusting your business with us!

October 02, 2020

I’m a first time service customer, but BMW of Westbrook treated me like a decades-long friend. ‘Simply amazing experience that’s even more remarkable considering Covid protocols. More

by Pzachary7276
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tracy Noyes, Denise Savoia
Oct 02, 2020 -

BMW of Westbrook responded

Thank you again for trusting your business with us, we truly appreciate it!

October 01, 2020

Fantastic experience at Bill Dodge BMW. The staff was professional, patient, and incredibly knowledgable. We'll be repeat customers, and will be recommending Bill Dodge BMW to our friends! More

by Jon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Heydt
Oct 02, 2020 -

BMW of Westbrook responded

That's what we love to hear, Jon! Thank you again for trusting your business with us, we appreciate it!

October 01, 2020

Another flawless experience with Brittney & the team at Bill Dodge BMW. They are great to work with and offer a hassle free experience! I cannot recommend them enough! More

by Marc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David in finance , Brittney Hale, Bob Houp
Oct 02, 2020 -

BMW of Westbrook responded

We are so happy to hear how well Brittany & our team were able to take such wonderful care of you. Thank you again!

October 01, 2020

Brittany Hale, our salesperson, was terrific. Matt, the finance guy, was also top-drawer. Brittany was especially helpful, because we encountered difficulties with the vehicle that we had initially selecte More

by Profrau
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brittney Hale, Matt Ross
Oct 02, 2020 -

BMW of Westbrook responded

We are thrilled to hear how well Brittany & Matt were able to take care of you. Thank you again for trusting your business with us!

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