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BMW of Westbrook

Westbrook, ME

4.5
383 Reviews

7 Saunders Way

Westbrook, ME

04092

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383 Reviews of BMW of Westbrook

October 31, 2020

Ms Tracy Noyes was awesome, courteous and super empathetic with my current financial situation. I'm not happy with the price because BMW charges way too much for "everything". More

by Mufasa19742
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tracy Noyes
Nov 02, 2020 -

BMW of Westbrook responded

We certainly apologize for any frustration around the pricing of BMW service, but we are very happy to hear that Tracy takes such great care of you. We do appreciate your business very much, thank you again!

Nov 02, 2020 -

Mufasa19742 responded

Thank you BMW for responding. I love my car and I was hoping BMW would work with me on the needed repairs. Unfortunately I'm financially decadent, I received a quote to have both turbochargers replaced for $11k. Come on BMW, even though I love my car it's not worth $11k. Please help me out to find a remedy for my car, please. BTW her name is Lucille, 535Xi

October 30, 2020

Overall, a fantastic buying experience including a knowledgeable, easy-going, and professional salesperson, straightforward deal, attention to detail at delivery, and post-sale follow-up! More

by jlbaron77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Plourd, Matt Ross
Nov 02, 2020 -

BMW of Westbrook responded

That's exactly what we love to hear! Thank you again for trusting your business with us!

October 30, 2020

I am very impressed with how accommodating and knowledgeable the personal are. A very, clean well run dealership ! Although my BMW was not purchased there a move to ME prompted locating a convi More

by sailbo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Heydt, Taylor Powell
October 28, 2020

Great service from Bill Dodge BMW. Quick turnaround, car picked up and delivered. Rental provided. The best. So gkad to deal with Bill Dodge and to have purchased the maintenance contract when I bought m More

by Pgmaine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Milligan, Walter Ferrara, Denise Savoia
Oct 29, 2020 -

BMW of Westbrook responded

That's what we love to hear! Thank you again for trusting your business with us!

October 28, 2020

Car sat in bay for 20 mins after service, could have been turned over a little faster. Overall, I am very happy with Bill Dodge BMW! More

by Dan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tracy Noyes
Oct 29, 2020 -

BMW of Westbrook responded

We certainly apologize for any delays in starting your service appointment, Dan, but we are thrilled to hear that our team was able to take great care of you. Thank you as always for your business, we appreciate it!

October 23, 2020

Friendly, competent staff who strive to please the customer. Staff made certain that they had all the relevant information before I arrived to pick up my new car. More

by NHResident
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittney Hale, Matt Ross
Oct 26, 2020 -

BMW of Westbrook responded

We are happy to hear that our team has taken such wonderful care of you. Thank you again for your business!

October 20, 2020

It’s a big place- and he never remembers my name. So, basically, I’m just a number to them. However, the work is always done well- so they must have a competent staff of mechanics. And here’s a secret th More

by Landscape Architect
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Milligan
Oct 26, 2020 -

BMW of Westbrook responded

We appreciate your business greatly and are happy to hear that our techs always take wonderful care of you. We certainly apologize if you ever feel like just a number to us, as we truly appreciate each and every customer individually. If we can ever be of further assistance, please do not hesitate to reach out. Thank you again!

October 15, 2020

Everyone was wonderful from the guys that picked up my vehicle to the folks in the service department they made my service experience the pleasure and I want to thank everyone for doing such a good job More

by Cupcake38
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tracy Noyes
Oct 20, 2020 -

BMW of Westbrook responded

You are very welcome! Thank you for taking the time to share and for trusting your business with us!

October 08, 2020

This dealership is the only BMW place in Maine not happy This dealership is the only BMW place in Maine not happy with the service at all We will be seeking dealerships outside of the state. More

by m.missdaisy
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Taylor Powell, Mike Williams
Oct 09, 2020 -

BMW of Westbrook responded

We certainly apologize if you had a negative experience with us, as that is not on par with the exceptional customer service that we strive to deliver with every visit. If you could send an email to shawn.flynn@bdag.com with more information we would appreciate it as we would like to look closer at your visit with to see what we can do to further assist. Thank you!

October 08, 2020

Excellent 36 hour communication with Taylor. Properly broke down 4 yr/ 50K warranty work, 3 yr/ 36K Free new vehicle maintenance, recall item, GPS adjusted update price. Live 1 hour 45 minutes away....r More

by WinterWilly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor Powell
Oct 08, 2020 -

BMW of Westbrook responded

That's what we love to hear! Thank you again for trusting your business with us!

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