BMW of Westbrook

We have enjoyed working with this dealership for the last 5 years. Staff worked to clarify warranty issues with a failure of the environmental sensors and went over and above! 5 years. Staff worked to clarify warranty issues with a failure of the environmental sensors and went over and above! More

Always excellent service. Everyone is so friendly. Snow tires changed and car cleaned in less than an hour! Zach, Taylor, and Matt always take great care of me and my x5! tires changed and car cleaned in less than an hour! Zach, Taylor, and Matt always take great care of me and my x5! More

I truly enjoy my BMW and feel that it is an excellent car. Tracy, the assistant service manager, dealt with me in a friendly manner. However, the first employee that I spoke to after I drove my car into car. Tracy, the assistant service manager, dealt with me in a friendly manner. However, the first employee that I spoke to after I drove my car into the service area was not (no smile or greeting). When he approached my car, I told him my name and explained that I was about 1/2 an hour early for my appointment and was it alright to leave my car at this time. His rude answer to me was, “Yes, but don’t think you are going to get your car done any sooner. Go sit over there and wait for (someone’s name) to fill out paperwork.” Please understand that I did not expect my car to be serviced earlier than my appointment. I live 2 1/2 hours away from the dealership and it is hard to gauge the exact time of arrival. The bottom line is that I believe this employee could use a little more training in people skills. More

Consistently efficient and courteous service, orchestrated by Taylor Powell. Purchase via 'build your own' was smooth, thoughtful, and Brittney Hale provided very useful advice. The dealership orchestrated by Taylor Powell. Purchase via 'build your own' was smooth, thoughtful, and Brittney Hale provided very useful advice. The dealership is clearly proud of its excellent reputation, and strives to continue to provide first rate service. More

The service staff were great to work with and Tracy was exceptional. The service was timely and this was my first visit to the dealership. exceptional. The service was timely and this was my first visit to the dealership. More

Ms Tracy Noyes was awesome, courteous and super empathetic with my current financial situation. I'm not happy with the price because BMW charges way too much for "everything". empathetic with my current financial situation. I'm not happy with the price because BMW charges way too much for "everything". More

Overall, a fantastic buying experience including a knowledgeable, easy-going, and professional salesperson, straightforward deal, attention to detail at delivery, and post-sale follow-up! knowledgeable, easy-going, and professional salesperson, straightforward deal, attention to detail at delivery, and post-sale follow-up! More

Great service from Bill Dodge BMW. Quick turnaround, car picked up and delivered. Rental provided. The best. So gkad to deal with Bill Dodge and to have purchased the maintenance contract when I bought m picked up and delivered. Rental provided. The best. So gkad to deal with Bill Dodge and to have purchased the maintenance contract when I bought my car. More

Car sat in bay for 20 mins after service, could have been turned over a little faster. Overall, I am very happy with Bill Dodge BMW! turned over a little faster. Overall, I am very happy with Bill Dodge BMW! More