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BMW of West Chester
West Chester, PA
3,376 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,376 reviews
June 15, 2019
Scott made it easy From my initial walk in to vehicle purchase Scott made the experience easy and enjoyable. He volunteered a lot of useful information about the car and From my initial walk in to vehicle purchase Scott made the experience easy and enjoyable. He volunteered a lot of useful information about the car and the amazing technology that the car comes with. Highly recommend Scott to anyone looking to purchase. Raheem did a nice job with the genius appointment as well. Overall a great experience at Otto’s. More
by Shiv M
June 14, 2019
Encore service Highly recommend the Encore appt Ottos offers after you get your new car. Even if you think you know everything about it, you will discover something Highly recommend the Encore appt Ottos offers after you get your new car. Even if you think you know everything about it, you will discover something new and cool like how to search for anything by writing the first letter on the control knob. Very cool BMW! Thanks Raheem. More
by BGHorn
Employees Worked With
Heath Cameron, Raheem Barnett
June 13, 2019
New M5 delivery Heath Cameron continues to surpass our expectations! Awesome sales and delivery! This is our 10th BMW from Heath and it was PERFECT! Must also mention Heath Cameron continues to surpass our expectations! Awesome sales and delivery! This is our 10th BMW from Heath and it was PERFECT! Must also mention the service staff...Chris Clayton runs a top notch service department! Our advisor, Rob Johann makes EVERY service experience, and there aren't many because these are awesome cars, PERFECTION! Buy from this company, especially Heath! You won't regret it!!!! More
by tcgosliniii
Employees Worked With
Other Employees :
Heath Cameron, Brian Menda, Rob Johann
June 10, 2019
Ease of transaction Scott Gately is friendly & easy to deal with. However, Scott also mentions every important necessary detail. It takes very little time to accomplish e Scott Gately is friendly & easy to deal with. However, Scott also mentions every important necessary detail. It takes very little time to accomplish everything, as he is well prepared specifically for me. More
by fpadten
June 08, 2019
Francesca’s X2 Dealt with Otto’s owner, Michael Vabez since 1972. Two BMW family recommend sales Justice and Wilmer have helped us move to a new X2. Longtime satisfi Dealt with Otto’s owner, Michael Vabez since 1972. Two BMW family recommend sales Justice and Wilmer have helped us move to a new X2. Longtime satisfied customer. More
by buzz.quillen
Employees Worked With
Other Employees :
Patrica in service loaners, Joe Izzi
June 07, 2019
5th BMW This is our fifth purchase from Otto’s BMW through Heath Cameron. Every time he has delivered exceptional service and found me the right car, even whe This is our fifth purchase from Otto’s BMW through Heath Cameron. Every time he has delivered exceptional service and found me the right car, even when I wasn’t quite sure which model I wanted next. In November we will acquire our sixth BMW, and we wouldn’t deal with anyone but Heath. Wilmer is also an amazing part of the team, and he’s representative of the class act that is Otto’s. I couldn’t imagine going to another dealer. More
by jlophd
June 07, 2019
Another great buying experience It is a pleasure to work with this dealership. It’s a pleasure to work with a group that is really professional. Working with Heath, Kevin, and Wilmer It is a pleasure to work with this dealership. It’s a pleasure to work with a group that is really professional. Working with Heath, Kevin, and Wilmer could not have gone any smoother. We had another great experience at Ottos More
by yes the ultimate drive
June 05, 2019
Excellent Experience The entire process was seamless and efficient. The team was extremely knowledgeable and was able to provide exactly what we were looking for, versus The entire process was seamless and efficient. The team was extremely knowledgeable and was able to provide exactly what we were looking for, versus what was simply available. Excellent experience. More
by T&E
June 04, 2019
Very friendly and attentive This was our first visit to Otto’s and also our first BMW purchase. We were greeted warmly when we entered the dealership. Ian M. was very attentive a This was our first visit to Otto’s and also our first BMW purchase. We were greeted warmly when we entered the dealership. Ian M. was very attentive and asked questions ensuring he knew exactly what we were looking for in a new car. More
by Az1008
Employees Worked With
June 01, 2019
Awesome Experience Just completed my 9th purchase from Ottos and sales professional Heath Cameron. Like all of the others this was literally seamless. I was in and out Just completed my 9th purchase from Ottos and sales professional Heath Cameron. Like all of the others this was literally seamless. I was in and out in less than an hour. The service was white glove, negotiations were easy and the car is incredible. More
by Jackc236
Employees Worked With
Heath Cameron, Rob Johann
