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BMW of West Chester
West Chester, PA
4,266 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 4,266 reviews
June 27, 2023
Loaners were all taken. I knew that when I dropped off the car. So I said it's fine I'll come back at the end of the day. At 4;00 Melissa called my car is not done - a fuel I knew that when I dropped off the car. So I said it's fine I'll come back at the end of the day. At 4;00 Melissa called my car is not done - a fuel sensor they are working on some testing. I said well I need a ride then to my grandsons where I am supposed to be at the end of the day. Immediately. No problem. We have no an available drivers. I'll send u an Uber. Within a 1/2 of that call -- Uber was in the driveway. Amazing service. More
by mccordeb
Verified Customer
June 27, 2023
Franks follow up and communication was excellent. Supported by great technicians doing great work! I have a new car on order and look forward to service at Ottos Supported by great technicians doing great work! I have a new car on order and look forward to service at Ottos More
by leone3889
Employees Worked With
June 27, 2023
Scott and team were fantastic! !! Highly recommend them for any of your BMW needs! Five Stars aren’t enough! !! Highly recommend them for any of your BMW needs! Five Stars aren’t enough! More
by YOSTAN41
Employees Worked With
June 27, 2023
Justice helped me evaluate the car from several states away. he gave me enough information to make an informed decision despite not seeing the car in person. The entire process was smooth from start to fi away. he gave me enough information to make an informed decision despite not seeing the car in person. The entire process was smooth from start to finish. More
by mboette
Employees Worked With
June 26, 2023
All the monetary details were not discussed in depth. Tried to sell me another year warranty in an underhanded way…. Gross Tried to sell me another year warranty in an underhanded way…. Gross More
by jeanine4shore
Employees Worked With
June 25, 2023
Easy scheduling, convenient loaner, great communication, fast service, inspection discount, I will buy my next car here because of the service department fast service, inspection discount, I will buy my next car here because of the service department More
by melfitz86
June 25, 2023
Lauren was great to work with. She had full knowledge of the car and the financing options. She went out of her way to make sure I got my new car quickly, and made the whole proc She had full knowledge of the car and the financing options. She went out of her way to make sure I got my new car quickly, and made the whole process seamless and painless. I would definitely work with her again. More
by etilles
Employees Worked With
June 24, 2023
Professional all the way. Always keeps me informed. The video update is outstanding. The environment while waiting for my car is also outstanding and comfortable. Always keeps me informed. The video update is outstanding. The environment while waiting for my car is also outstanding and comfortable. More
by npetrelli
June 24, 2023
An amazing experience as always. Lauren Snyder as the client advisor went above and beyond in helping to deliver this car for me !!! Lauren Snyder as the client advisor went above and beyond in helping to deliver this car for me !!! More
by Ljpierce68
June 24, 2023
Consistently excellent service from BMW of West Chester. Everyone is professional and accommodating. The communication is very good. Everyone is professional and accommodating. The communication is very good. More
by JWK
Employees Worked With
