BMW of West Chester

The service experience was excellent from start to finish. Work was performed quickly too. I brought my car in for one specific item and asked that they look at two other things which I didn't think finish. Work was performed quickly too. I brought my car in for one specific item and asked that they look at two other things which I didn't think were much of problem; more of a nuisance. They diagnosed and fixed all three issues. Since the car was under warranty this was at no cost to me. Other dealerships may have just given the items a cursory check, but not here. I was very impressed. More

I intended to post a review to Ottos of Exton. Since I intended to post a review to Ottos of Exton. Since this was my first time using the site, I mistakenly posted my review to the wrong dealership I intended to post a review to Ottos of Exton. Since this was my first time using the site, I mistakenly posted my review to the wrong dealership. Please see my review posted with Ottos in Exton. More

Heath Cameron is an outstanding employee who provides the highest level of customer service. My husband has been doing business with Heath for several years and I just swtiched to him from Lexus. He repr highest level of customer service. My husband has been doing business with Heath for several years and I just swtiched to him from Lexus. He represents your company well and should be commended for his service. We wouldn't think of doing car busienss anywhere else. More

When you visit an Otto's BMW dealership, whether it's for service or to purchase, it quickly becomes apparent that everyone there understands the BMW culture and tries in every way to relate to the customer' service or to purchase, it quickly becomes apparent that everyone there understands the BMW culture and tries in every way to relate to the customer's experience with the vehicle. Basically, I feel that I have personal advocates at the dealership. Another nuance is the display of BMW heritage. Otto's always has a restored BMW Bimmer or Bemmer on display. I enjoy knowing that Otto's has a keen interest in the mobile tradition of BMW's and the experience to back it up. More

Having been to many dealership service departments in my life, I can honestly say that Otto's rate as 'World Champions' in our book. The folks at Otto's provide exemplary service with friendly, courteous a life, I can honestly say that Otto's rate as 'World Champions' in our book. The folks at Otto's provide exemplary service with friendly, courteous and profesional customer handling. Their team of service personnel are to be commended as they are at the very top of their game. Our BMW will never go anywhere else. We just bought another BMW because of the service department. The first car is sold in the showroom. All the next sales take place because of the service department and the treatment you receive at their hands. More

I have been using Otto's BMW for more than 30 years, both buying and servicing my cars (seven to date). I have always found the staff there to be friendly and efficient in their treatment of me.I feel that t buying and servicing my cars (seven to date). I have always found the staff there to be friendly and efficient in their treatment of me.I feel that they have always given me a good deal when I have purchased a new car from them ( I checked!). I live and work approximately 40 miles from Otto's in center city Philadelphia. There are probably four other BMW dealers that are closer to me, but I find that the superior treatment that I receive there outweighs the inconvenience. More

The fact that I feel compelled to take the time to write a review of a car dealership is reason enough to visit. My experience at Otto's was fantastic from the moment I walked in the door. I guess a family a review of a car dealership is reason enough to visit. My experience at Otto's was fantastic from the moment I walked in the door. I guess a family owned dealership that has been around for 40 years knows the meaning of customer service. Without sounding cliché... they made me feel like family. As a car lover, I appreciated that my client advisor, Kevin, was so passionate and knowledgeable about BMW's. He really wanted to find a car that fit what I was looking for. I couldn't be happier with my 330 and look forward to my next Otto's BMW. More

I have purchased many BMW's over the years and have had many New Vehicle delivery experiences and I must say this is by far the Very Best Experience I have ever had. Robert Felicetti the sales manager did many New Vehicle delivery experiences and I must say this is by far the Very Best Experience I have ever had. Robert Felicetti the sales manager did a great job getting involved and gave me numbers to buy the car with out any hassel. Additionally, John Wegner my client advisor was knowledgable and was customer focused. Furthermore, Matt the genelman that did my finance paper work was professional and got right to the point which I greatly appriciated. My delivery took 2 hours from the time I walked in the door untill I was driving down the road, the team was efficent, prepared and didn't waste my time, again best delivery ever. Thanks for a Great Job Robert, John, and Matt.... More

I hate this dealership. The older women at the front counter is rude and condescending. Every time I have brought my 5series in for service all I hear about is how horrible her life is and how her husba counter is rude and condescending. Every time I have brought my 5series in for service all I hear about is how horrible her life is and how her husband just got back from Iraq. I don't believe this to be professional in the least. I don't believe you should talk about your personal life at the work place. I also over heard her having an argument with her daughter Sarah while standing behind the counter. Sarah told her to shut up several times. I have also seen that same women crying behind the counter. I didn't spend 60k on a car so I can watch Jerry Springer when I go in for service. I prefer a professional atmosphere where I do not get an enterprise car as a rental when the gentleman standing next to me gets an 09 535 and has an old 3series... I think that they should take into account the car the owner drives in with and the car they drives out with... Basically I will never go there again. If I want to hear about Iraq I will watch the damn news. I will now take my car to Princeton BMW. More

I purchased a used 3-series from Otto's that came with a 90-day dealer warranty. Before I purchased the car, I specifically asked if any problems could be fixed at a dealership in NJ or if the car needed t 90-day dealer warranty. Before I purchased the car, I specifically asked if any problems could be fixed at a dealership in NJ or if the car needed to be returned to Otto's for repair. (This was rather important given that Otto's was located nearly 50 miles away from where I lived.) "Rest assured," I was told "you may ABSOLUTELY take the car to your "local" dealer since we have a "working relationship" with them whereby we fix their cars and they fix ours. Well, sure enough two weeks after I purchased the car, it wouldn't start. I called the dealership and after some discussion and statements about how "they couldn't understand how this possibly could have happened since they had gone over the car with a fine tooth comb," one of the service guys asked me to try putting the car in gear and then returning in to park and then try and restart the car. Sure enough, it worked and the car started. Next, the sales manager gets on the phone, and I remind him of our conversation about my taking the car to my local dealer. He then feeds me this line about them "wanted to stand behind what they sold me, and although it was extremely inconvenient for me to bring the car to West Chester, would I nonetheless do so to allow them to personally address the problem." Well, I fell for it and took the car back to Otto's - i.e., 100 miles roundtrip. Before I did this though, I made sure to impress upon them that returning to them for service was a huge pain. Now here's the best part. I show up for service, having had to use a vacation day, only to be told that "it was exactly what they expected" - i.e., some sort of bushing needed to be replaced. The only problem was that they didn't have the part in stock, so I'd need to come back again. Once again, I reminded the sales manager of our conversation and asked if the part could be shipped to my local dealer and installed by them so that I wouldn't need to make the 100 mile roundtrip journey back to Otto's. Sure enough, once again I got the "we'd really appreciate it if you brought your car back to us . . ." line. This time, however, I insisted. To make a long story, short. The sales manager then starts telling me that I must have been confused and that the warranty that they extended was only good at Otto's, and that regardless of the inconvenience, if I wanted the car fixed, I would need to return to their service department, which I ended up doing on two additional occasions. One the first, they apologized for "ordering the wrong part," and on the second, they made me wait nearly three hours (despite having an "appointment) before I said "enough was enough" and left without the car being repaired, which was eventually done at my local BMW dealer and paid for by Otto's only AFTER I hired an attorney. In short, these guys lied through their teeth during every phase of my dealings with them. They're typical car dealer "scum". Take my advice, seriously consider a Lexus, and if you definitely want a BMW (and I'm about to buy another 5-series), find another dealer. More