BMW of West Chester

Awesome Technology Skills i recently purchased a BMW 5 Series. Kevin Hughes spend an hour with me going over the technology features on the cars. He is very knowledgeable and a i recently purchased a BMW 5 Series. Kevin Hughes spend an hour with me going over the technology features on the cars. He is very knowledgeable and a true asset to Otto's BMW. More

An absolute joke of a dealership in every aspect. Thank you for making me write my first review EVER! I am the most easy person to deal with, ya know the type who wont even send bad food back. But thi Thank you for making me write my first review EVER! I am the most easy person to deal with, ya know the type who wont even send bad food back. But this story needs to be told. So in short, I took my car in for service and thought to myself not look into a leasing a new vehicle? After 30 minutes of getting nothing but MSRP quotes, with 7K out of pocket I decided against the notion of doing a new lease. So I decided to do some research online( forums, articles, etc) to see what others had been paying for the EXACT same leases. After finding real people entering real deal information, I figured I would go back in and see how they reacted to these numbers. After waiting almost an hour to speak with the salesman, I had enough. So I left with my car, and after sitting in 30 minutes of traffic on a Friday I noticed that there was 2 ENGINE BOLTS in my cup holder, a windshield wiper light on, and grease inside of my scroll wheel so bad that it barely would click. After voicing my opinion about my experience, the owner reached out to me. Saying everything from "we do not conduct ourselves this way blah blah let us earn your business back." So in any event, I decided to go meet with him one day and go over lease options, and get my car looked at while we spoke. The owner basically said these deals that you are showing me are "impossible." Then after lowballing my trade, told me they would look at other options possibly loaner calls with miles on them with discounted lease prices. In the midst of this the service manager tells me they "temporarily" fixed my washer fluid issue, and sent me back to my car and GUESS WHAT , the bolts and grease were still there!!! At this point I wanted to explode. I decided to reach out to another local dealer to see what they could do. The following weekend I went and right out of the gate I was able to make a deal. How is it that another dealer can lease me the exact same car for over $150 dollars less a month?? Well in the eyes of Otto BMW this is an impossible feat. I gave these people way too many chances, and boy was it a nightmare every time. Keep in mind I was in the car business for 5+ years, so my experience plays a role in this review. After it all they had the audacity to try to sell me a car on the last day of the month, STILL not budging. I will however say Wilmer in sales, and the girls at the service desk are wonderful. Its a shame they have to deal with the chaos around them. More

Seamless Purchase Just bought our second BMW from Otto's. The experience this time even exceeded the first time when we bought a new 328i. This time our 428i convertibl Just bought our second BMW from Otto's. The experience this time even exceeded the first time when we bought a new 328i. This time our 428i convertible was a little confusing with all the options that idrive offers so we set up an appointment with Kevin Hughes who patiently led us through all the features plus several of the hidden gems that we might not have considered without his help. Ralph Nofsinger was our Client Advisor and we appreciated his informative, low pressure sales approach. We walked out content with our deal, the value of the new car and happy to have a new BMW just as the weather starts to improve. More

CUSTOMER BEWARE Worst customer service ever, had gone in to price a key fob and had a service person damage my working key fob by pushing buttons on it for no reason; Worst customer service ever, had gone in to price a key fob and had a service person damage my working key fob by pushing buttons on it for no reason; service manager was rude. Owner, was even worse; had treatened me after demanding me to take down my reviews on Yelp and Facebook. Customer Beware More

Honest I brought my car in for a recall. Some things went wrong with my initial visit. They quickly fixed the errors and I am happy with my car and my experi I brought my car in for a recall. Some things went wrong with my initial visit. They quickly fixed the errors and I am happy with my car and my experience. They also gave me a rental which made life convenient as it was Easter weekend and I needed to drive to visit family. Id recommend this dealership for service and/or sales. ?? More

BMW Encore Session with Kevin Hughes Kevin Hughes, BMW Genius, not only provided exceptional training on my new X5, but was passionate and as excited as I am about my new vehicle. He ans Kevin Hughes, BMW Genius, not only provided exceptional training on my new X5, but was passionate and as excited as I am about my new vehicle. He answered all of my questions thereby greatly improving my driving experience. I feel like I can actually fully enjoy a new car and make use of everything it has to offer, which is a first! I appreciated his communication and reminders to get me in for the Encore session. I will do this with every vehicle now. Can't thank you enough for the exceptional experience. More

Great experience Just purchased my new car from Justice with assistance from Patrick. They were both excellent and answered every question I had with patience and exp Just purchased my new car from Justice with assistance from Patrick. They were both excellent and answered every question I had with patience and expertise. I would definitely recommend this dealer to anyone looking for a car---Bobby More

Great Experience with Otto's Nothing but great things to say about my purchase from Otto's. Extremely professional and responsive; the entire process took only a few days. No game Nothing but great things to say about my purchase from Otto's. Extremely professional and responsive; the entire process took only a few days. No games with the price--gave me a great quote right from the start, took care of all my requests, and had me in and out at pickup as quickly as possible (I test drove the car at another dealership, and THAT process took longer than when I actually purchased at Otto's, with all the paperwork, etc.). One thing was still "Owed" under my contract, and it was taken care of within a few days. Great experience! More

Ottos: Fair Balanced and a Wonderfull Customer Care Dealer From the time I entered this store until the time I left I never felt pressured, it was all about what can Ottos do for me? It was all about me and From the time I entered this store until the time I left I never felt pressured, it was all about what can Ottos do for me? It was all about me and my needs and how can we help you? Follow up was consistent, nothing obnoxious, we'll run store. I bought the car, service is no different than sales, consistently Ottos. You cant make a mistake here, if they have what your looking for, give them a look, they will bend over backwards for your business,, I'm not a plant, just a believer. These guys are the best, no different than their product! Murray R More

Awesome experience so far I just bought a new 7 series and the experience was awesome from John Wegner my salesperson, the sales manager to Kevin Hughes the Bmw genius. I just bought a new 7 series and the experience was awesome from John Wegner my salesperson, the sales manager to Kevin Hughes the Bmw genius. More