BMW of West Chester

Great Experience! I highly highly recommend Heath and Otto's BMW dealership in general. I have been going there for 8 years and have only had good experiences. This wee I highly highly recommend Heath and Otto's BMW dealership in general. I have been going there for 8 years and have only had good experiences. This week I went in to get something fixed on my car and ended up buying a new car. Heath was great - he found me the exact right car but without a hard sell. He is knowledgeable, cheerful, and patient. If you are going to buy a BMW (which you should :) ), then Heath is your guy! More

Otto's BMW Represents The BMW Brand Extremely Well I like cars and am moving in and out of them quite a bit. I have an acceptable loss ratio for each deal that is based off whole sale numbers. I realiz I like cars and am moving in and out of them quite a bit. I have an acceptable loss ratio for each deal that is based off whole sale numbers. I realize a Dealer must make money so I have a realistic number above whole sale pricing that I do not bend on. The most important aspect for me is price. Once I have that part of the deal in check I concentrate on terms and details. I do not like to chase people for answers and expect the back end of the deal be taken care of. Justice Mogano leaves nothing to chance. I was kept informed every step of the way . . . . .to the Deal's end. Service after the Deal has been excellent as well. Otto's BMW runs a very professional operation and pays attention to detail. I would recommend them for new or used car purchases. I also appreciated the fact Justice knew more about the "M" cars than I did which is not always the case. Five stars for my whole experience with Otto's. More

Car shopping & test drive FYI, I was truly impressed on how I was treated when I walked through the door at Ottos BMW. The sales manager Kevin Mahoney, and Wilmer treated my w FYI, I was truly impressed on how I was treated when I walked through the door at Ottos BMW. The sales manager Kevin Mahoney, and Wilmer treated my wife, and I like royalty. I felt they went the extra mile in explaining, and showing us the car we were interested in which was a new 435i Xdrive. I will definetly continue to do business with Ottos BMW in West Chester. Yours truly, Rick & Maryann More

Tried to pull a fast one. Terrible experience at this dealership. After having negotiated a deal next day a bait and switch was tried to another car. Management was unresposive Terrible experience at this dealership. After having negotiated a deal next day a bait and switch was tried to another car. Management was unresposive when they finally did they were arrogant and dissmisive. You don't need this place there are plenty of reputable BMW dealerships around. More

Heath and Kevin - Awesome New Car Purchase! I went to Otto's BMW on a whim to check out a unique color combo of a car I already had on order. I fell in love with the combo and canceled my origin I went to Otto's BMW on a whim to check out a unique color combo of a car I already had on order. I fell in love with the combo and canceled my original order with the other dealer! Heath was my CA and was a pleasure to work with. He was very knowledgable and worked with me to make a great deal! I highly reccomend him if you're in the market for a new/used/CPO BMW! A pleasant, new experience I had with this dealership was the Encore visit. Kevin was the BMW Genius whom which I was in contact. Awesome guy! A true car enthusiast and really knows his stuff! Not only was he accomodating with my constant recheduling of visits, he actually met me ON A SUNDAY closer to my home to go over my new vehicle. Talk about customer service! These guys were such a pleasure to work with. Great dealership with an exceptional staff! A+ guys! -J More

Absolute great customer experience I purchased a new 2015 BMW X5. The deal ($$) was great, the financing aspect was superb but most of all, the care and attention to detail at this dea I purchased a new 2015 BMW X5. The deal ($$) was great, the financing aspect was superb but most of all, the care and attention to detail at this dealership was second to none (this is my fourth BMW overall and first from Otto's). The treatment by my phenomenal sales advisor, Lehia McGillen was professional and caring towards my needs in a vehicle. Ottos' Sales Manager, Mike Gardner made my negotiation seamless. The dealership went overboard to make me feel like part of the family and I would highly recommend them. Three weeks after purchased I returned to Otto's for a Genius Appointment with Brian Menda to go over the operational functions of my vehicle. Brian knows the functionality of the BMW models inside and out. Brian, patiently went over the controls, iDrive and whatever I wanted to discuss. I was also invited to return at any point, for further help, when needed . More

Great Genius Appointment I just had a wonderful appointment with Dallas Reynolds at Otto's as a follow-up to my new vehicle purchase of 6 weeks ago. He did a phenomenal job of I just had a wonderful appointment with Dallas Reynolds at Otto's as a follow-up to my new vehicle purchase of 6 weeks ago. He did a phenomenal job of explaining all of the amazing things that my new car can do and answering all of the questions I had developed after driving the car for a while. Without this follow-up appointment, I never would have realized my car's full potential. Dallas did a great job! More

Justice Mogano goes above and beyond again We have been customers of Otto's for many years. Our sales experience is always exceptional due to the fantastic service provided by Justice Mogano. M We have been customers of Otto's for many years. Our sales experience is always exceptional due to the fantastic service provided by Justice Mogano. My most recent transaction was difficult due to a number of factors, none of which were a reflection of Otto's. Justice, however, provided exceptional service working with several different departments on my behalf to ensure I was able to purchase the vehicle I wanted, at a price point that was manageable. He is extremely professional, knowledgeable, and an all around nice person. I would highly recommend him to anyone looking to make a purchase. More

Never again! Beware! Bought a 2007 BMW 335i. Within 2 weeks the car through a reduced power warning. Still have not been able to figure out what is wrong with it. Then... Bought a 2007 BMW 335i. Within 2 weeks the car through a reduced power warning. Still have not been able to figure out what is wrong with it. Then... everytime it rains the passenger side gets flooded with water so now the car smells terrible! My BMW specialized mechanic said the car has a lot of problems that the dealership clearly knew about. Its a lemon! This dealership has no consideration for their costumers. All they care about is getting rid of these beat up used cars that are way overpriced. My salesman was "Heath". I am getting rid of this car and getting a NEW 435 but will NOT be purchasing at this place! More

Went above and beyond in helping me buy my car I had a great experience working with Justice to buy my car. I'm from a different state and wanted to purchase a Certified car in their inventory. My I had a great experience working with Justice to buy my car. I'm from a different state and wanted to purchase a Certified car in their inventory. My state's laws did not make the process easy, but Justice helped me every step of the way. He, along with Rose, went above and beyond in helping me buy the car and getting it registered in my state. I can't recommend Justice and Otto's enough and am glad I was able to work with them on this purchase. More