BMW of West Chester

Above and Beyond Expectations I've been a client of Otto's for well over 10 years, as both a buyer of new vehicles and a customer in their service department. In all cases, they h I've been a client of Otto's for well over 10 years, as both a buyer of new vehicles and a customer in their service department. In all cases, they have been courteous and knowledgeable, and they have always given me a sense of confidence in what they are telling me about new vehicle options as well as diagnosed needs for service and maintenance. They are the standard to measure all others. More

Thank you Otto's and Ian M! Felt that I received a great deal of care from Otto's and Ian. They/He were attentive to my needs, never pushed me in a certain direction, but clearl Felt that I received a great deal of care from Otto's and Ian. They/He were attentive to my needs, never pushed me in a certain direction, but clearly laid out my options with pros and cons. He was honest and got me to where I needed to be from a vehicle and financial standpoint. Excellent experience! Will recommend to others, as well as plan to be in the Otto's family for a long time. More

Customer Focus - Integrity - Service I've been an Otto's customer for over 20 years and have purchased/leased many vehicles for myself and family. I think the hallmark of any service prov I've been an Otto's customer for over 20 years and have purchased/leased many vehicles for myself and family. I think the hallmark of any service provider is consistency of behaviors. At Otto's It starts with how I'm warmly greeted at the front door by Robin Gibbons, the receptionist, to my sales consultant, Justice Mogano, whom I consider to be a trusted advisor as well as a family friend. Couple that with a friendly, efficient service staff that explains in plain language what is needed to insure a well maintained and safe vehicle, and you have a recipe for success that keeps me coming back. In short, it comes down to a customer focused culture that Michael Valdez has nurtured in his organization over the years to make it a winner! More

Honor Ian is a man of honor. He has been my BMW car salesman for about 2 years now. I title this review as Honor and say Ian is a man of honor because he ac Ian is a man of honor. He has been my BMW car salesman for about 2 years now. I title this review as Honor and say Ian is a man of honor because he actually cares that you are getting the best deal. He is not trying to screw you on commissions like most car salesman. He makes sure you are happy with your purchase through and through. He sells with honor by caring about his customer. I am not just talking about money even though Ian will get you the best deal. Ian goes out of his way to make sure you the customer are actually satisfied with the car. I originally wanted one type of SUV and Ian said "I think based on what you want to do with the car you may want to go with x SUV." And he was right. Again, he cares about his customers. Ian's bottom line is not the dollar it is the satisfaction of his customer. More

Responsive to my needs, every time. Otto's BMW is staffed by many of the most helpful and low pressure professionals I've ever encountered. From new car buying and Euro Delivery to more Otto's BMW is staffed by many of the most helpful and low pressure professionals I've ever encountered. From new car buying and Euro Delivery to more modest Pre-Owned options, Otto's BMW is your best choice. The service department is also full of engaged enthusiasts who are there to keep your vehicle maintained and to solve problems if they arise. Heath Cameron is such a pleasure to deal with that I have given him in the neighborhood of 25 referrals over the past few years. More

Awesome experience! I had reached a point in life where, once my old sedan became not worth servicing, I felt I had earned a “nice car”. I wasn’t sure what that meant but I had reached a point in life where, once my old sedan became not worth servicing, I felt I had earned a “nice car”. I wasn’t sure what that meant but on the advice of my cousin went to Otto’s. What a wonderful recommendation! Dallas (sorry for losing his last name) was the ‘genius’ who focused my needs and desires to pick the 3 series. Justice Morgano was the salesman who found the perfect choice. Everyone there was so kind and helpful, far nicer than all the other dealerships I had visited. I would highly recommend them! More

Embracing the Zen Capturing the ideal Customer Experience is rare enough, but doing it with Zen is…priceless. The personal touch and genuinely helpful attitude start Capturing the ideal Customer Experience is rare enough, but doing it with Zen is…priceless. The personal touch and genuinely helpful attitude started with a plug-in parking space for my other vehicle. A beautiful showcase for the vehicles makes it feel like you’re visiting them in the harmony of their natural habitat – no holding pens required – and one even might like to go home with you. My tour guide and supporting team for the habitat were exquisitely knowledgeable and exuded genuine respect for their charges. The presence of socks with a little attitude, only enhances this effect. In addition to a fantastic driving experience, the realization of a better than expected value, was the moment of peace. My visit to Otto’s BMW, not only resulted in an excellent vehicle that I think may have actually adopted me, it was a surprising and welcome opportunity to embrace my Zen. More

Otto’s does it again! I want to thank Ottos for another great purchasing experience. I sent a text expressing my interest in an X5 coming off lease. Scott took care of me a I want to thank Ottos for another great purchasing experience. I sent a text expressing my interest in an X5 coming off lease. Scott took care of me and called me immediately. The next day I bought the car. In and out in less than 90 minutes. Scott was the best. While waiting on the paper work a BMW genius ( not me of course) brought me up to speed. I will miss my previous 330i CPO that I traded in for the X5. However, on the test drive I fell in love with my new X5. I am a true believer in BMW and Ottos. There are other BMW dealers close to me, but I will always come to Ottos for their personal service. This is me second CPO. When I need to replace this X5, I will do it again with Ottos. My greatfull thanks goes out to Scott and Ottos staff. You’re the best. More

Customer satisfaction Put together a win .. win deal for both of us! Gave me fair value for my trade in. The car was priced right and they even went the extra mile to add a Put together a win .. win deal for both of us! Gave me fair value for my trade in. The car was priced right and they even went the extra mile to add an accessory I wanted through a third party. More

Helpful and experienced Going into the dealership they greeted me with positive and helpful attitudes. They offered me drinks and never tried to push a newer model vehicle an Going into the dealership they greeted me with positive and helpful attitudes. They offered me drinks and never tried to push a newer model vehicle and they helped me obtain the vehicle that I wanted. Would recommend to anyone. More