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BMW of West Chester
West Chester, PA
2,551 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,551 reviews
December 01, 2018
Pleasantly surprised! I had put off looking for a replacement for over a year, car buying had always been excruciating, tedious and time consuming. Heath greeted us at the I had put off looking for a replacement for over a year, car buying had always been excruciating, tedious and time consuming. Heath greeted us at the door we had any easy quick conversation about what we were looking for, after checking inventory we discussed our options took a test drive, the car was amazing even in the pouring rain. Back at Otto’s, terms and the paperwork, orientation to the car and we were off. Heath Cameron and Otto’s provided the best car buying experience ever and I’ve bought quite a number of cars over the years, I highly recommend them! More
by BB
Employees Worked With
Heath Cameron
December 01, 2018
Wonderful to be part of the family I had an excellent experience with my purchase. The owner Michael and I struck an instant rapore and my salesman Heath worked collaboratively with me I had an excellent experience with my purchase. The owner Michael and I struck an instant rapore and my salesman Heath worked collaboratively with me to come to agreable and mutually beneficial terms. A family owned business that makes you feel welcome from the moment you step in the door to the time you leave with your new vehicle More
by Sweethence
November 28, 2018
Otto’s BMW and Scott Gately My CA Scott Gately is just awesome to deal with- extremely professional, courteous, and fair. Always an awesome experience! My 2nd BMW arriving in D My CA Scott Gately is just awesome to deal with- extremely professional, courteous, and fair. Always an awesome experience! My 2nd BMW arriving in December. More
by MarkCav
Employees Worked With
November 28, 2018
1st time BMW owner - Great buying experience at Otto's! This is my 1st time purchasing a BMW and I couldn't have asked for a better person to guide me through the process than Scott Gately. Scott patiently This is my 1st time purchasing a BMW and I couldn't have asked for a better person to guide me through the process than Scott Gately. Scott patiently answered all of my questions & worked with me to structure a deal to my liking, The dealership is top notch and Scott was extremely professional & very responsive during and after the sale with anything I needed. I would highly recommend Otto's & Scott to anyone considering a New or Used BMW. More
by Dave B
Employees Worked With
November 27, 2018
Had a great experience with Ian Martin! Ian was wonderful to work with, not at all pushy, and helped me find the perfect car for my needs. I hope to work with him on my next car purchase! Ian was wonderful to work with, not at all pushy, and helped me find the perfect car for my needs. I hope to work with him on my next car purchase! More
by abbywernicki
Employees Worked With
November 27, 2018
New car purchase Very hard to imagine a better experience, Justice Mogano is a top notch professional. We special ordered our 440i to get exactly what we wanted. Month Very hard to imagine a better experience, Justice Mogano is a top notch professional. We special ordered our 440i to get exactly what we wanted. Months ago Justice estimated our pickup date and did not miss it by more than a day or two. Also, he kept us very well informed throughout the process. We were made to feel like we are part of a family (very rare these days) and nothing was ever a problem with ordering and adjustments to financing. Then, the day of pickup, extremely smooth and Justice took as much time as we needed to explain new features and operation of the car. More
by Nope
Employees Worked With
November 26, 2018
Terrific experience as always! I am a long time Otto’s customer, and my experience this time was excellent as always. Heath Cameron is simply a pleasure to work with - straight forw I am a long time Otto’s customer, and my experience this time was excellent as always. Heath Cameron is simply a pleasure to work with - straight forward, professional and extremely knowledgeable. He works hard to reach a deal tailored to meet your specific needs, which is so appreciated in today’s sales climate. Again, an awesome experience at Otto’s and in particular would give my highest recommendation to Heath Cameron. More
by NRReynolds
Employees Worked With
Heath Cameron, Kevin Sherwood
November 24, 2018
Justice Mogano is the man! This is the second car Justice has leased to me. He is a no-pressure, easy-to-work-with gentleman, AND an animal lover! You can trust Justice to tak This is the second car Justice has leased to me. He is a no-pressure, easy-to-work-with gentleman, AND an animal lover! You can trust Justice to take good care of you. Thanks to him, I am extremely happy with my new (ok- gently used) BMW. :) More
by Olivia and Ernie's mom
Employees Worked With
November 22, 2018
Silver lining playbook My wife and I wanted a new X5 and the last three 2018’s were on the showroom floor. I had been in for a quick service to top-off my tires as they ne My wife and I wanted a new X5 and the last three 2018’s were on the showroom floor. I had been in for a quick service to top-off my tires as they needed some nitrogen. When I saw the three cars, I knew one would be ours but since this was my wife’s car, I wanted her to pick the vehicle she liked as the features were a little different on one of the models. We made an appointment to come in the next morning when the dealership opened to look at the three cars. She really liked the Black X5 and told the dealership we would return later in day as we had a prior commitment as she wanted too test drive the car. mid afternoon we found out the black car was sold. I told the salesman that it wasnt meant to be.....about an hour later, Ian texted me to add the one feature we wanted to one of the white X5 to acvomadate our needs at no charge to us. That’s the silver lining as we returned later in day, test drove and bought the car. The candid feedback is we would have appreciated a phone call from sales leadership that the car was going to be sold to another buyer, especially since we are 4x return buyers. They have 100% of our sales and service business and as feedback on transparency, it’s important to communicate with your sales staff on open opportunities as it may have given us a decision point to counter for purchase. More
by Michael Delzingaro
November 21, 2018
Excellent service My experience with Heath has always been top notch. He takes care of every issue no matter how small promptly and politely. The same goes for Kevin in My experience with Heath has always been top notch. He takes care of every issue no matter how small promptly and politely. The same goes for Kevin in service. More
by ART
Employees Worked With
Heath Cameron, Kevin Pinkerton
