Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of West Chester
West Chester, PA
2,925 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,925 reviews
October 13, 2020
Brian was prompt in getting me my X5 build sooner then expected! I had been to another dealership closer to my home but they wouldn't even return my calls. He was a pleasure to deal with. expected! I had been to another dealership closer to my home but they wouldn't even return my calls. He was a pleasure to deal with. More
by Jenn_hm
Employees Worked With
Brian DiPaolo
October 13, 2020
Mohammad was very friendly and knowledgeable. He ensured our experience was extremely easy and seamless. Would definitely recommend him to friends. Go see him today!!! our experience was extremely easy and seamless. Would definitely recommend him to friends. Go see him today!!! More
by Shawn S
October 12, 2020
Everyone was so friendly and helpful at Otto's! I felt NO pressure at all from the moment I entered the front door to my test drive to the moment I went home to think about purchasing my absolutely gorgeo NO pressure at all from the moment I entered the front door to my test drive to the moment I went home to think about purchasing my absolutely gorgeous new BMW! Scott Gately was wonderful to deal with not only because of his knowledge but also because of his warmth and patience. THANKS FOR EVERYTHING! More
by Judith DeGeorge
Employees Worked With
October 11, 2020
Friendly service and fair pricing! Ian is a pleasure to work with on the pre-owned side of the house! I drove from Rockville, MD to this dealership based on the limited inventory on this vehicle and stell work with on the pre-owned side of the house! I drove from Rockville, MD to this dealership based on the limited inventory on this vehicle and stellar reviews. - Will refer my friends/family as well. James BMW M235i coupe (Certified Pre-Owned) More
by James
Employees Worked With
October 10, 2020
I had the pleasure of meeting Wilmer Rodriguez who is the GM while I was walking through the parking lot looking for the car I saw online. I arrived before the dealership was sculled to open and Wilmer took GM while I was walking through the parking lot looking for the car I saw online. I arrived before the dealership was sculled to open and Wilmer took the time to help me, Wilmer also had one of his salesmen start his shift 1 hour early to help me and showed respect for my time, I thought that this was above and beyond customer service, and I knew at that time I was dealing with good people. From there Ralph took good care of me. thank you Wilmer and thank you Ralph for a wonderful experience. More
by wtphaze1ne
October 08, 2020
I was looking for M2s, Matt was able to help me out and give me a lot of good info. He spent a lot of time with me going through the pros and cons. Didn't end up making a purchase at this time, but was com give me a lot of good info. He spent a lot of time with me going through the pros and cons. Didn't end up making a purchase at this time, but was completely satisfied with the service. More
by peachcartel
Employees Worked With
Matthew Carson
October 05, 2020
I've been with Otto's for several years now, and I've always felt supported as a customer. As someone who is not fluent in the world and language of cars, I've always felt that Otto's ensures a positive, always felt supported as a customer. As someone who is not fluent in the world and language of cars, I've always felt that Otto's ensures a positive, inviting, and friendly atmosphere to conduct business – but really, it feels more like friends advising friends. More
by eneilson
Employees Worked With
Brian DiPaolo
October 05, 2020
Mohammad was extremely knowledgeable, friendly and patient. I would highly recommend him. Facility is clean and comfortable. Their lot has many cars from which to choose. patient. I would highly recommend him. Facility is clean and comfortable. Their lot has many cars from which to choose. More
by p.k.
Employees Worked With
Noel Montesano, Mohammad Elnaboulsi
October 05, 2020
From our first email contact with Justice Mogano to our in person visit to the dealership we were treated in an exceptional manner. Efficient and seamless process! in person visit to the dealership we were treated in an exceptional manner. Efficient and seamless process! More
by Michches
Employees Worked With
October 04, 2020
I took my BMW wagon to Ottos because two independent repair shops could not resolve my engine problem. They were excellent and diagnosed the issue and the repair has been completed. Chris Clayton was repair shops could not resolve my engine problem. They were excellent and diagnosed the issue and the repair has been completed. Chris Clayton was great to deal with as was Bill Cosenza. Bill kept me apprised of all progress, findings, and cost so no surprises. More
by brydex4
