BMW of West Chester

Outstanding Justice always provides us with outstanding service. We have purchased several cars from Justice and always enjoy working with him. Our experience w Justice always provides us with outstanding service. We have purchased several cars from Justice and always enjoy working with him. Our experience with all of the employees that we deal with at Ottos has been excellent. More

Tech meeting #2 Very complete and competent individual who answered all our questions. Demonstrated use of a number of items that I had questioned. Very personable Very complete and competent individual who answered all our questions. Demonstrated use of a number of items that I had questioned. Very personable and excellent sense of humor. More

Scott Gately and the Ottos Crew are the best I just bought my 4th car from Scott and he was great. Responsive, efficient and no BS when making a deal. Thanks Scott for a great experience. I just bought my 4th car from Scott and he was great. Responsive, efficient and no BS when making a deal. Thanks Scott for a great experience. More

Great cars with even better service. I wanted to start by thanking Brian and everyone at Ottos BMW. I can honestly say they have the best customer service Iv ever experienced at a car dea I wanted to start by thanking Brian and everyone at Ottos BMW. I can honestly say they have the best customer service Iv ever experienced at a car dealer ship. Everyone was so nice and non judge mental. The car I purchased is exactly what I wanted and Brian made the purchase quick and easy. I’d recommend him and Ottos to everyone and anyone interested in purchasing a BMW. More

Great experience! Had a wonderful experience during the leasing of my new car at Otto’s BMW. From the sales portion with Heath to the Encore appointment with Raheem, ev Had a wonderful experience during the leasing of my new car at Otto’s BMW. From the sales portion with Heath to the Encore appointment with Raheem, everyone was friendly, courteous, and knowledgeable. Would definitely recommend Otto’s to everyone! More

Another great experience at Otto’s We all know the cars are great - the latest purchase a 2019 530e is our fifth BMW. What makes OTTO’S different is the people. I’ve worked with Ian M We all know the cars are great - the latest purchase a 2019 530e is our fifth BMW. What makes OTTO’S different is the people. I’ve worked with Ian Martin on 2 vehicle purchases this year. Like I always tell him, he makes it easy and painless. We usually trade a few emails before agreeing on terms. The delivery experience has always been a pleasure. This time around, it was enhanced by Rob Madden - the BMW genius who knew every nook and cranny and saved me some owner’s manual reading time. Yes, I’m that guy. Need to know every little thing - and the 2019s have a lot of little things to discover that Rob knew inside out. We’ve always serviced our cars at Otto’s as well. The service advisors are equally excellent at what they do. More

Great car buying experience Great experience with recent car purchase at Otto's working with Scott Gately. Honest discussions, no pressure and quality product and customer servi Great experience with recent car purchase at Otto's working with Scott Gately. Honest discussions, no pressure and quality product and customer service. Scott gladly handled all the paperwork and helped to facilitate vehicle storage around my schedule. Greatly appreciated! More

Great experience! Wonderful salesman. Love my BMW! Every one was very friendly and helpful! Would highly recommend to family and friends! Ian was my salesman, he found my dream car! Thanks BMW one was very friendly and helpful! Would highly recommend to family and friends! Ian was my salesman, he found my dream car! Thanks BMW More

New 7 Series We have been customers of Otto’s for 17 years and have always had a great experience. Justice is an excellent salesperson and Brian is the genius that We have been customers of Otto’s for 17 years and have always had a great experience. Justice is an excellent salesperson and Brian is the genius that has helped us familiarize ourselves with all the new features in this new 7 Series. We get a new 7 Series every 3 years and the experience only keeps getting better. What a great team that we are fortunate to work with. More

Another Home Run I am a repeat customer for a reason. Ian and the team are consummate professionals that just so happen to also love the cars they sell. From my init I am a repeat customer for a reason. Ian and the team are consummate professionals that just so happen to also love the cars they sell. From my initial general interest email to the last signature, everything went smoothly and I never felt pressured. Everything was explained thoroughly and we walked through every piece of the transaction as well as the car itself. Ottos, and Ian, will have my business moving forward as well as anyone I can send their way. More