BMW of West Chester

We have been customers of Otto's for more than a decade and have referred friends to this dealership, who have also become repeat customers. Ian Welsh is a great agent to work with. He is responsive, knowl and have referred friends to this dealership, who have also become repeat customers. Ian Welsh is a great agent to work with. He is responsive, knowledgeable and very patient as you think through choices. What we like best is that there is no pressure with Ian. He listens to what you are looking for then focuses on that and does not do a hard sell on other things. Wilmer Rodriguez, as always, remains very customer-focused and he was the one who originally drew us to Otto's. Elias Randall is also great on the technology training visits. Over the last twelve years we have purchased seven BMWs from Otto's and have never been disappointed. Some we ordered, some we bought off the lot, but were delighted with them all. I highly recommend this dealership and these team members. They make you feel like you matter to them as a customer. More

Very professional - and an awesome selection of cars. Scott was very knowledgable and easy to work with. Our car is in fantastic condition - couldn’t be happier. Scott was very knowledgable and easy to work with. Our car is in fantastic condition - couldn’t be happier. More

We had the pleasure of working with Scott Gately via email and in person. The entire process was nothing short of the utmost professionalism and a pleasure. He deserves the highest of recommendations email and in person. The entire process was nothing short of the utmost professionalism and a pleasure. He deserves the highest of recommendations and referrals. A true gentleman and made one feel totally at ease. We plan on sending any of family and friends in the market his way. More

We could not be more pleased with the ease in which we bought our new X5. The experience from purchase to turning in our leased vehicle to pick up and signing was absolutely fun! Scott was beyond nice and bought our new X5. The experience from purchase to turning in our leased vehicle to pick up and signing was absolutely fun! Scott was beyond nice and knowledgeable. We highly recommend Otto’s BMW and Scott Gateway. More

Scott is a real professional who is on top of his game and follows through. We bought our first X7 a couple months ago and bought a second last week in part because of Scott's attentiveness. and follows through. We bought our first X7 a couple months ago and bought a second last week in part because of Scott's attentiveness. More

Justice Morgano and Otto’s make BMW buying and servicing a pure pleasure. Visiting the luxe showroom and interacting with the courteous staff is always a pleasant experience. a pure pleasure. Visiting the luxe showroom and interacting with the courteous staff is always a pleasant experience. More

Overall fantastic experience, we couldn’t have asked for anything better. Scott was extremely knowledgeable and took the time to layout all the options. We’ll definitely be returning to buy another. anything better. Scott was extremely knowledgeable and took the time to layout all the options. We’ll definitely be returning to buy another. More

Otto’s Bmw is one’s dealership of choice due to the professionalism and the many aspects of unity; which, always feels like home. As a repeat patron, I have the most incredible client advisor within Sc professionalism and the many aspects of unity; which, always feels like home. As a repeat patron, I have the most incredible client advisor within Scott Gately. I couldn’t imagine purchasing a Bmw elsewhere!! More

Sometimes in life paths cross, but after many years and many purchases this has been the most enjoyable and professional delivery by a very knowledgeable Client Advisor, Ian R. Martin and Financial Service many purchases this has been the most enjoyable and professional delivery by a very knowledgeable Client Advisor, Ian R. Martin and Financial Service Advisor, Noel Montesano. Also, a pleasant follow-up by the Pre-Owned Sales Manager, Wilmer Rodriguez. Along with purchasing the Ultimate Driving Machine, this has been an Ultimate Purchasing Experience! More

Being an actual customer opens your eyes to the way a business really runs. I picked up an M340 and I am incomplete love with it!!! business really runs. I picked up an M340 and I am incomplete love with it!!! More