BMW of West Chester

Excellent service through the entire purchase! I needed to replace my daughter's 4 Series Convertible that was totaled after only 40 days of ownership. Otto's had exactly what I needed! Ian Martin I needed to replace my daughter's 4 Series Convertible that was totaled after only 40 days of ownership. Otto's had exactly what I needed! Ian Martin was my sales associate, he was awesome. He is friendly, personable and responsive. The entire process was smooth and transparent. I purchased the car on Friday afternoon and it was ready for my daughter to take home 11 AM the next morning. Since my search was limited to a specific model, I dealt with a number of different BMW dealerships in the Tri-State area. A Otto's, I received friendly attentive service from the entire staff from the time I was greeted at the front door until we drove the car off the lot. I can tell you from experience, that attention does not happen everywhere. I highly recommend Otto's BMW! More

Otto BMW dealer was excellent. Everything was ready when we arrived to pick up our car. They were very courteous and spend enough time to go over the car. we arrived to pick up our car. They were very courteous and spend enough time to go over the car. More

Purchase of a CPO X2 Great selection of CPO vehicles. We were not in a rush to purchase and felt no pressure from our salesman. However, we had such a great experience at Great selection of CPO vehicles. We were not in a rush to purchase and felt no pressure from our salesman. However, we had such a great experience at Otto's as compared to the many other dealerships we visited that we decided to move quickly on a CPO X2. The price was more than competitive and we couldn't be happier. More

From the test drive through the final paperwork and beyond totally painless. The Brians, B. and D., both provided, and continue to provide, excellent service beyond totally painless. The Brians, B. and D., both provided, and continue to provide, excellent service More

Brian was very knowledgeable and professional when I bought my BMW from him. He gave me a competitive price and also took care of a few small items the car needed. I recommend Brian for your vehicle nee bought my BMW from him. He gave me a competitive price and also took care of a few small items the car needed. I recommend Brian for your vehicle needs. More

Great experience and a great vehicle What a great experience, no pressure, great knowledge and an unbelievable X5. Thanks Justice for your professionalism. They X5 is even better than I c What a great experience, no pressure, great knowledge and an unbelievable X5. Thanks Justice for your professionalism. They X5 is even better than I could have imagined. More

Great experience | Sales, Dealer, & Finance I highly recommend Otto’s and Ian Martin. Ian and the sales managers were fair and transparent during the deal process. The finance process was quick I highly recommend Otto’s and Ian Martin. Ian and the sales managers were fair and transparent during the deal process. The finance process was quick and they did not oversell the add on’s. The new dealership facility is top notch with great amenities. More

Easy buying experience Scott was a great salesman to work with. He was able to answer most of my questions by email before coming into the dealership. Not only was I able to Scott was a great salesman to work with. He was able to answer most of my questions by email before coming into the dealership. Not only was I able to get a good price on a great car, but I was very surprised at the exceptional service. Scott went above and beyond to make the delivery of my new car a memorable experience. I would highly recommend Scott at Otto’s for anyone in the market for a new BMW More

No Drama, No Stress. This was the first time we purchased a new car in a decade, and we weren't sure what to expect beyond than the usual shambles of negotiations, back an This was the first time we purchased a new car in a decade, and we weren't sure what to expect beyond than the usual shambles of negotiations, back and forth chatter about what we wanted versus what was there, and so on. Amazingly, absolutely none of those things happened. Not a one, not even close. We never felt rushed, or pressured, or harangued. From the moment we started working with Scott, it was clear this was going to be a much more pleasant experience than we'd dared to expect. He was polite, unhurried, and willing to give us time to come to a decision. He responded to every question via email quickly, and made the final sales arrangements take less time than most meetings I've been a part of in the last 20 years. I would recommend Otto's to anyone looking to purchase a BMW, and will surely be back should we decide to expand beyond our "first" one. More

FIVE STAR EXPERIENCE I recently went back to OTTOS BMW to get my third consecutive lease from this dealership. Dealing with the staff at this location is truly a five sta I recently went back to OTTOS BMW to get my third consecutive lease from this dealership. Dealing with the staff at this location is truly a five star experience. From the greeting at concierge, the pristine showroom, and the knowledgeable and accommodating staff, I felt at ease making my decision on my lease. I have dealt with Scott Gately for the past several years and have always recommended him to friends looking for a new, used or to lease a car. He is honest, focused and listens to your needs - which ultimately allows him to deliver you the best results. This last time around he worked with Wilmer Rodriguez (a sales manager) to get me a fantastic deal on a new lease. At other dealerships, i've often dreaded the back-and-forth negotiation that happens, but at this location I honestly felt like they rolled out the red carpet for me and made me feel right at home. If you're looking for the best sales knowledge, a lot of inventory to choose from, and great customer service; definitely give Ottos a call!!! More