BMW of West Chester

Our experience at Otto’s was nothing short of exemplary. Otto’s had exactly what we were looking for and gave us a great deal on our trade in. Justice was extremely knowledgeable and always available to a Otto’s had exactly what we were looking for and gave us a great deal on our trade in. Justice was extremely knowledgeable and always available to answer questions. He gave us a thorough rundown on the car before we drove away. I highly recommend both Otto’s and Justice. More

Excellent personal service. You are treated like family not just a customer. The way car buying should be done. Justice was a pleasure, knowledgeable about the car and options. not just a customer. The way car buying should be done. Justice was a pleasure, knowledgeable about the car and options. More

We’ve purchased two vehicles from Scott at Otto’s BMW. Scott is a pleasure to work with, and the dealership experience is second to none. Both Scott and Otto’s always go above and beyond to make the purch Scott is a pleasure to work with, and the dealership experience is second to none. Both Scott and Otto’s always go above and beyond to make the purchase experience a pleasant and satisfying one. More

The salesman (Jay) was fabulous to work with. Covid changed the buying experience here - but for the better. Straightforward, fair pricing our trade, and a quick and efficient checkout process. Noel to changed the buying experience here - but for the better. Straightforward, fair pricing our trade, and a quick and efficient checkout process. Noel took us through the paperwork and took the time to explain all the forms we were signing. Wound up buying an off-lease vehicle vs placing an order (which) was the original plan. Great outcome - very satisfied. More

We had a very positive experience at the dealership. The staff was extremely nice and they provided exceptional service. In addition, Brian DiPaolo did an outstanding job. He answered all of our questions staff was extremely nice and they provided exceptional service. In addition, Brian DiPaolo did an outstanding job. He answered all of our questions, was professional and went out of his way to ensure we were pleased with the vehicle. First class treatment! Thank you. More

The salesman (Justice) was very professional, accommodating, and courteous. He was honest and up front with the processing fees and our agreed upon selling price. He was accommodating while accommodating, and courteous. He was honest and up front with the processing fees and our agreed upon selling price. He was accommodating while complying to the Cov19 restraints. After the sale, he took time to review may features of the car with me. During the sales transaction, the finance department initially omitted the $1,000 deposit amount which I placed down. This error was quickly corrected once I noticed it. I would give Otto's 4 out of 5 stars for overall rating. More

Very professional and took the time to make sure I was comfortable and thoroughly informed throughout the whole car buying process which can typically be extremely stressful. I would highly recommend anyo comfortable and thoroughly informed throughout the whole car buying process which can typically be extremely stressful. I would highly recommend anyone interested in a new or used BMW check him out More

Lorenzo is awesome. So attentive and knowledgeable. Worked closely with us to make sure we got what we are looking for. Recommend him to anyone looking to purchase a car. Worked closely with us to make sure we got what we are looking for. Recommend him to anyone looking to purchase a car. More

Incredible service and sales from Ian and Elias! Ian made the sales experience painless and actually enjoyable! Easy going, no pressure and got me the deal and car I wanted! Will do business with him when my the sales experience painless and actually enjoyable! Easy going, no pressure and got me the deal and car I wanted! Will do business with him when my 3 year lease is up! Elias was great in showing me all answers to the features I had questions with. Friendly, smart and great to deal with! More

I really didn’t know much about the dealership before and I’ve never owned a BMW, but I was impressed with the facility, the people who work there and of course the car! and I’ve never owned a BMW, but I was impressed with the facility, the people who work there and of course the car! More