Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of West Chester
West Chester, PA
2,565 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,565 reviews
March 20, 2021
Robert was extremely helpful in helping me finding the car I wanted and very prompt in answering my follow up questions. He is a good sales in assisting the client yet not pushy at all. I great appreciate car I wanted and very prompt in answering my follow up questions. He is a good sales in assisting the client yet not pushy at all. I great appreciate that he found an extra incentive for my purchase after we made the deal. Thanks! I like the Otto’s BMW too. More
by YZhu
Employees Worked With
March 19, 2021
Professional and efficient and kind. You gave a great employee with Robert..I would refer friends and family to him in a heartbeat.. thank you again employee with Robert..I would refer friends and family to him in a heartbeat.. thank you again More
by annetteiacono
Employees Worked With
March 19, 2021
Scott was incredible to work with! He is a great communicator and extremely welcoming to both my wife and I. His premium level of engagement made our experience buying a BMW exactly what you would e communicator and extremely welcoming to both my wife and I. His premium level of engagement made our experience buying a BMW exactly what you would expect of a premium brand. I am so excited to be a part of what I would describe from my experience with Scott and Otto's as the BMW family. Otto's is dedicated to creating an incredible environment and experience for customers and it is impressive. Loved my buying experience and I am so glad I stopped by to take a test drive of my X1 and of the BMW experience and I am happy to be a part of the BMW family! Scott I can't thank you enough! More
by AdamB
Employees Worked With
March 18, 2021
Justice helped answer all my questions and was great help to me in my decisions process. Also one of the nicest dealerships I’ve been to! to me in my decisions process. Also one of the nicest dealerships I’ve been to! More
by Campbelll.joey
Employees Worked With
March 18, 2021
Buying a car was never so easy and fun! Justice was professional, friendly and most importantly knowledgeable about the car I was interested in purchasing. The entire team at Ottos made my experience professional, friendly and most importantly knowledgeable about the car I was interested in purchasing. The entire team at Ottos made my experience incredible. Thank you!! More
by Missy Q
Employees Worked With
March 18, 2021
I am astounded by the level and quality of customer service at Otto’s BMW. Mohammad and Wilmer both went above and beyond to help me—a customer from VA—leave my vehicle for promised repair work and hav service at Otto’s BMW. Mohammad and Wilmer both went above and beyond to help me—a customer from VA—leave my vehicle for promised repair work and have loaner transportation. This level of customer service is exemplary and Mohammad’s accessibility far exceeds any dealership in the DC metro area. I could not be more pleased and I’ll be buying my next BMW from Otto’s as well. A truly outstanding operation all the way around. More
by Websterm
March 16, 2021
Great customer service he was able to answer any questions that me and my wife needed.If I’m ever shopping for a BMW Otto’s is my first stop. Everything was smooth an easy questions that me and my wife needed.If I’m ever shopping for a BMW Otto’s is my first stop. Everything was smooth an easy More
by Dion Hunter
Employees Worked With
March 15, 2021
There are several BMW dealers in my area, but I drove a couple hours to Otto's to get the exact pre-owned BMW I wanted. I don't regret it at all. Scott Gately is awesome. He is friendly, knowledgable, prof couple hours to Otto's to get the exact pre-owned BMW I wanted. I don't regret it at all. Scott Gately is awesome. He is friendly, knowledgable, professional, and did not pressure or hard-sell at all. I highly recommend Otto's. Ask for Scott! More
by satisfied customer
Employees Worked With
March 15, 2021
I’m loving my new 330i from Otto’s BMW. My sales person Scott is always so accommodating and was able to get me the exact car and color I wanted. The paperwork was ready to go and so was the car! I highly Scott is always so accommodating and was able to get me the exact car and color I wanted. The paperwork was ready to go and so was the car! I highly recommend Scott Gately at Otto’s BMW. More
by Mskathynj
Employees Worked With
March 13, 2021
Shopping for a car at Otto's BMW is such a pleasant experience. Otto's has a great selection of vehicles and their customer service is excellent. I have purchased several cars from Justice Mogano over experience. Otto's has a great selection of vehicles and their customer service is excellent. I have purchased several cars from Justice Mogano over the years. Justice is extremely helpful and always provides great insight. I highly recommend Otto's BMW! More
by Sue
