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BMW of West Chester
West Chester, PA
2,565 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,565 reviews
April 26, 2021
I have worked with Jay for many years. I can't say enough good things about my experiences with him. He is patient and kind which is always helpful when I am in the process of leasing a new car. Jay enough good things about my experiences with him. He is patient and kind which is always helpful when I am in the process of leasing a new car. Jay listens to my wants and needs and never fails to deliver! So happy with my new car. Thank you Jay. More
by faymarie
Employees Worked With
April 25, 2021
I just love my new car. And everything y’all did for me,I would like to really really appreciate what y’all have done for me. would like to really really appreciate what y’all have done for me. More
by Iamcutecc1
April 22, 2021
This was my 2nd BMW from Otto’s. They are so impressive the way they treated me. It was a a total pleasure and delight doing business with them. I love my new car and will never drive anything but a BMW the way they treated me. It was a a total pleasure and delight doing business with them. I love my new car and will never drive anything but a BMW from Otto’s. Thanks Otto’s! More
by Marcphillips1124
Employees Worked With
April 21, 2021
Former BMW customer who came back. Scott at Otto’s is fantastic, really cares about his customers, and doing a good job for them, and it shows. Terrific customer service. Thank you. fantastic, really cares about his customers, and doing a good job for them, and it shows. Terrific customer service. Thank you. More
by KC
Employees Worked With
April 21, 2021
Justice is truth! He was very responsive, straight-forward and made the process seamless. My SUV is perfect and the exact color and style that I wanted. straight-forward and made the process seamless. My SUV is perfect and the exact color and style that I wanted. More
by J Parker
Employees Worked With
April 19, 2021
Deb and I have purchased and leased 10 cars from Scott and he has always done a great job. Scott is fair and he makes it very simple to buy a car. and he has always done a great job. Scott is fair and he makes it very simple to buy a car. More
by Jackg4149
April 17, 2021
Have take my 1 series to OTTOs for scheduled, routine service a number of times. Always received great service. Assessments of work needed from OTTOs always felt genuine. When it came time to look to upg service a number of times. Always received great service. Assessments of work needed from OTTOs always felt genuine. When it came time to look to upgrade, OTTOs was my first choice and working with Scott was awesome. Genuine in demeanor and invested in getting me what I wanted. Superb experience all around and exactly the quality experience I would expect. More
by kenrem
Employees Worked With
April 17, 2021
Justice is such a pleasure to work with. I couldn’t have asked for a better salesman to help me. Everyone at Otto’s has been helpful in this process. asked for a better salesman to help me. Everyone at Otto’s has been helpful in this process. More
by Manda7c
Employees Worked With
April 15, 2021
Justice was a pleasure to work with. Honest and professional! Plus, it's refreshing to see someone who responds quickly to email and texts. Seamless transaction! professional! Plus, it's refreshing to see someone who responds quickly to email and texts. Seamless transaction! More
by Farrellpru
Employees Worked With
