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BMW of Sherman Oaks

Sherman Oaks, CA

4.9
1,008 Reviews
Call Dealership (818) 907-9995
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5201 Van Nuys Blvd.

Sherman Oaks, CA

91401

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1,008 Reviews of BMW of Sherman Oaks

December 01, 2023

Very good customer service. Carmela is an amazing service advisor and Arnel Cerba is a very good mechanic. Always took his time with taking care of my car. More

by renier_andrew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arnel Cerba, Carmela Grammatico
Report | Print
Dec 04, 2023 -

BMW of Sherman Oaks responded

We're delighted to hear Carmela and Arnel provided you with top-notch service at BMW of Sherman Oaks. Thanks for trusting us with your car care needs!

November 30, 2023

I’ve been servicing my car’s here for as long as I can remember. I keep going back for the excellent service. More

by hawkeye110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Bohlig, Carmela Grammatico
Report | Print
Dec 01, 2023 -

BMW of Sherman Oaks responded

We truly appreciate your loyalty! Thanks for the five stars and for being a valued customer at BMW of Sherman Oaks!

November 29, 2023

Brian is the best service writer I have known. He is always at the top of his game. More

by bruceepstein42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Bohlig, Brian Douglas
Report | Print
Nov 29, 2023 -

BMW of Sherman Oaks responded

We'll be sure to pass this along to him! Thanks for being a valued customer here at BMW of Sherman Oaks!

November 29, 2023

I’ve been in this dealership a few times. Heidi always help me the best way possible. More

by elmaavanes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heidi Tovaas
Report | Print
Nov 29, 2023 -

BMW of Sherman Oaks responded

We're always here to help! Thanks for the 5-star review and continuing to trust our team with your vehicle's care!

November 28, 2023

Jesus Colon was a superb service consultant. He was friendly and kind. He even gave me a complimentary car wash. Much appreciated! More

by yyhorowitz18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Colon
Report | Print
Nov 28, 2023 -

BMW of Sherman Oaks responded

That's great to hear! Our team is always happy to go above and beyond to make every service experience top-notch. Thanks for stopping by!

November 27, 2023

Great customer service and clean & nice work! Very accommodating to customers! Keeping customers updated with information! More

by Madeleine Brockway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bernard Betsin, Ali Mohandesi, Carmela Grammatico
Report | Print
Nov 28, 2023 -

BMW of Sherman Oaks responded

Madeleine, we're so glad to hear you enjoyed your service experience with us at BMW of Sherman Oaks. The team is more than happy to accommodate your needs and keep you updated throughout. Let us know if you need anything else!

November 27, 2023

Jessie provided first class customer service from the time I got there until the time I left. I’ll be asking specifically for him next time I get my car serviced. More

by rudyboroomand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie/Jesus
Report | Print
Nov 27, 2023 -

BMW of Sherman Oaks responded

Hi Rudy, Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Jessie provided you with first-class customer service. We'll make sure to pass along your compliments to him. We look forward to serving you again, and feel free to ask for Jessie on your next visit!

November 27, 2023

Couldn’t imagine going anywhere else. They always take care of you from the smallest problem to the largest, and with a smile and friendly conversation More

by nharmoney7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Santana, Carmela Grammatico
Report | Print
Nov 27, 2023 -

BMW of Sherman Oaks responded

Hi Harmoney, Thank you for your wonderful 5-star review! We're thrilled to hear that you couldn't imagine going anywhere else and that we consistently take care of you, no matter the size of the issue. Your satisfaction is our priority, and we're grateful for your kind words. We look forward to providing you with continued excellent service and friendly conversations in the future.

November 27, 2023

Shahe has been very helpful accomodating respectful and took time to answer my questions and offers given for future services for good discounts. More

by Virgo181991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shahe Tavoukjian
Report | Print
Nov 28, 2023 -

BMW of Sherman Oaks responded

We'll be sure to pass these kind words along to Shahe! Thanks for taking the time to share your positive experience with us at BMW of Sherman Oaks!

November 27, 2023

Shahe was very helpful , appreciate his assistance , always nice to deal with them . Thank you More

by Davit
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shahe Tavoukjian
Report | Print
Nov 28, 2023 -

BMW of Sherman Oaks responded

It's our pleasure, Davit! Thanks for the shout-out to Shahe and for being a valued customer here at BMW of Sherman Oaks!

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