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BMW of Sherman Oaks

Sherman Oaks, CA

4.9
966 Reviews
Call Dealership (818) 907-9995
View Awards

5201 Van Nuys Blvd.

Sherman Oaks, CA

91401

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966 Reviews of BMW of Sherman Oaks

November 14, 2023

Brian was very helpful and kind while assisting us. Overall great customer service. Thank you! More

by tatyanakhachatryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Douglas
Report | Print
Nov 15, 2023 -

BMW of Sherman Oaks responded

We appreciate the shout-out to Brian! Thanks for choosing BMW of Sherman Oaks for your service needs!

November 14, 2023

Brian was great and kept me posted of the progress during the entire service time. He was able to get me a loaner car so I did miss my work in the office. More

by H W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Douglas
Report | Print
Nov 15, 2023 -

BMW of Sherman Oaks responded

We're always happy to accommodate your schedule and keep you updated! Thanks for trusting Brian and the BMW of Sherman Oaks team with your vehicle's care!

November 14, 2023

Carmella in service department is awesome. She always comes through in the clutch. Always a pleasure. More

by robg300z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Bohlig, Brian Douglas, Carmela Grammatico
Report | Print
Nov 15, 2023 -

BMW of Sherman Oaks responded

We'll pass this along to her! Thanks for taking the time to give us a five-star review!

November 13, 2023

my oil change process went very well with no surprises. Responsible and professional help was provided both for the scheduled service and the loaner car for 2.5 days. Satisfied overall. More

by arbimoradian2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Bohlig
Report | Print
Nov 13, 2023 -

BMW of Sherman Oaks responded

We're pleased to hear that! Thanks for trusting our team with your vehicle's care and we hope to see you again soon!

November 13, 2023

My repair ended up being a part on back order for a very long time. My car is new. Dennis made sure I had a comparable car to drive. He also kept me updated. Jeremy & Robert were great too! More

by jillagem
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Bohlig, Sean Clemens
Report | Print
Nov 13, 2023 -

BMW of Sherman Oaks responded

Thanks for the kind words about our team and your patience while the part is on back order. Let us know if you have any questions!

November 13, 2023

Took my car in for service. It was dealt with in an efficient manner. The cost was equal to the estimate. More

by rorlik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Douglas
Report | Print
Nov 14, 2023 -

BMW of Sherman Oaks responded

We're glad to know your service visit at BMW of Sherman Oaks was efficient and transparent. Thanks for trusting us with your car!

November 13, 2023

Brian was very helpful and explained all the maintenance work that was done to my car I also got a beautiful electric loaner! I was afraid they would give me a gas powered car, but they gave me an ix so More

by El
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Douglas
Report | Print
Nov 14, 2023 -

BMW of Sherman Oaks responded

Thanks for the kind words about Brian! We're so happy to hear he was communicative and provided you with a loaner you enjoyed. See you next time at BMW of Sherman Oaks!

November 12, 2023

Friendly staff & convenience location. The dealership needs remodel to brighter color to look modern & contemporary to be compatible with other BMW dealers. More

by Thalia Sun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shahe Tavoukjian
Report | Print
Nov 13, 2023 -

BMW of Sherman Oaks responded

Thalia, we appreciate your feedback and are glad to know you found our staff friendly. We'll certainly take note of your suggestions and look forward to your next visit!

November 12, 2023

Dennis B. has been my service agent for 13 years because of the excellent service I receive and I am happy to continue taking my BMW back to him for many years More

by reazork
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Bohlig
Report | Print
Nov 13, 2023 -

BMW of Sherman Oaks responded

We'll be sure to pass this along to him! Thanks for your continued loyalty and trust in our team!

November 12, 2023

Whom ever I had to deal with, they have been very kind and helpful.Brian has been very kind polite and courteous always. More

by marianthe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Douglas
Report | Print
Nov 13, 2023 -

BMW of Sherman Oaks responded

We're thrilled to hear you found our team at BMW of Sherman Oaks, especially Brian, kind and helpful. Thank you for sharing your positive experience with us!

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