BMW of Sherman Oaks

I bought my car from Rusnak. Twice I’ve gotten calls saying to bring my car in and each time I had horrible experiences and never got my car serviced. I went Sherman oaks and had Twice I’ve gotten calls saying to bring my car in and each time I had horrible experiences and never got my car serviced. I went Sherman oaks and had a totally different experience. The staff were nice unlike the other one. Carlos helped me and gave me a top tier experience. As long as I have a BMW I’m a Sherman Oaks customer. More

Carmela is very pleasant & easy to work with - she takes time to listen to my needs & is most helpful she makes taking care of my car easy & oleasant time to listen to my needs & is most helpful she makes taking care of my car easy & oleasant More

It’s always a pleasure coming in and bringing your car in for service at this BMW location. My service advisor Carmela and my mechanic Arnel Cerba are amazing. They are very professional and they have good c for service at this BMW location. My service advisor Carmela and my mechanic Arnel Cerba are amazing. They are very professional and they have good customer service. I am very please of their work. Would definitely recommend to my family and friends! More

Fantastic customer service experience every single visit. Every department was accommodating and courteous. Thank you! Every department was accommodating and courteous. Thank you! More

Heidi and her team provide excellent service. The manager is amazing too. I recommend this dealership. The manager is amazing too. I recommend this dealership. More

Heidi made sure my car was serviced quick and the team did a wonderful job. I was out of there within 2 hours which is wonderful. They really respect customer’s time and do not compromise of quality. Than did a wonderful job. I was out of there within 2 hours which is wonderful. They really respect customer’s time and do not compromise of quality. Thanks for making the service experience a delight for customers! More

Excellent service, Kristina is very nice and helpful, and the technician did a good job fixing my car. I’d highly recommend BMW Sherman Oaks service center. the technician did a good job fixing my car. I’d highly recommend BMW Sherman Oaks service center. More

Heidi was incredibly thorough and really took great care of my car and I. She was very resourceful and took into account all available data. Great and positive communication. Got us back on the road and som of my car and I. She was very resourceful and took into account all available data. Great and positive communication. Got us back on the road and some reasons to come back! More

Simply incredible! Broke down on the freeway and had car towed to dealership. Sean Clemens the service director took immediate action and worked with BMW of San Diego Broke down on the freeway and had car towed to dealership. Sean Clemens the service director took immediate action and worked with BMW of San Diego to coordinate maintenance. Sean is a no nonsense decision maker…My service advisor was Carmela Grammatico and she kept me updated frequently along the way. Even the service loaner manager, Catherine Tran was delightful to work with. All professionals and completely understanding of the whole automobile maintenance process keeping the customer top of mind. I appreciate the dealership so much and will be forever grateful of the assistance they provided me in a time of peril! More

My service advisor Dennis Bohlig is the best! ! I text him anytime of day and he responds immediately and takes care of our service needs! ! I text him anytime of day and he responds immediately and takes care of our service needs! More