BMW of Sherman Oaks

I brought my car in because it wasn’t starting. It took a lot of troubleshooting and persistence the part of the service department to diagnose what the intermittent issue was (a loose pin). But He It took a lot of troubleshooting and persistence the part of the service department to diagnose what the intermittent issue was (a loose pin). But Heidi (my service rep) was great, and the service department diligently solved and fixed the problem. More

Heidi in the service department is the absolute best! She is professional, calm and very capable. She does not miss a step! I am so happy to work with her in servicing my two BMW’s. She is professional, calm and very capable. She does not miss a step! I am so happy to work with her in servicing my two BMW’s. More

Shahe @ the service counter is extremely knowledgeable; helpful and provided the best customer service I have ever experienced at a car dealership service. Thank you for such great service. Keep up the exc helpful and provided the best customer service I have ever experienced at a car dealership service. Thank you for such great service. Keep up the excellent work that you do. More

This dealership has some amazing people in their service department. Dennis and Carmela are wonderful. department. Dennis and Carmela are wonderful. More

Brian Douglas is the person who makes BMW of Sherman Oaks get my 5⭐️rating always. . He makes the experience easy and I have come to consider Brian a friend. I can’t recommend service any higher. When I purc get my 5⭐️rating always. . He makes the experience easy and I have come to consider Brian a friend. I can’t recommend service any higher. When I purchase a new BMW I’ll get it from BMW of Sherman Oaks because of my experience with Brian over the years. Always in good hands and always secure knowing I’ll be well taken care of. Lisa More

108,000 miles and still going strong. BMW of Sherman Oaks has always taken great care of my 2011 323 station wagon. Which is fortunate since I plan to keep it forever. The people there ar BMW of Sherman Oaks has always taken great care of my 2011 323 station wagon. Which is fortunate since I plan to keep it forever. The people there are trustworthy and excellent technicians. Brian Douglas, my service rep, has always taken wonderful care of me and my car. More

Excellent service provided by the service advisor Shahe, I highly recommend asking for him if you have any issues with your vehicle I highly recommend asking for him if you have any issues with your vehicle More

Been customers for over 20 years, multiple BMW's. Dennis, our Service Advisor, has consistently been on top of things and communicates well with us during the service. If you want full, complet Dennis, our Service Advisor, has consistently been on top of things and communicates well with us during the service. If you want full, complete service without a lot of hassle, this is the dealer. More

They always have great service when you take your car in to get a service there they get you in and get you out. Great work. to get a service there they get you in and get you out. Great work. More

Dennis was really helpful with getting me in and out very quickly. Very thorough and responsive. quickly. Very thorough and responsive. More