BMW of Sherman Oaks

A few weeks ago I purchased a used 2017 BMW X3, the sales team and finance personnel were nice. However, when we left the dealership we noticed the break light was not working, they forgot to include the flo team and finance personnel were nice. However, when we left the dealership we noticed the break light was not working, they forgot to include the floor mats, and the back seats weren't properly cleaned as they stated. I sent a text to the sales person who told us to bring the car by the following Monday (already an inconvenience). We brought the car by and they fixed the break light, however stated they didn't have the mats (assuming they lost them at this point). I sent another text notifying them of the still missing mats and was told they would arrive soon via fed ex. This was a couple of weeks ago, I have sent several follow up texts with no response. I have had several BMW's and always had impeccable service, this has been an anomaly with the brand and really poor reflection on this dealership.... and I still don't have the mats. More

Working with Mark in parts and Carlos in service. Made me experience with BMW of Sherman Oak an amazing one. Thank you guys !!! Made me experience with BMW of Sherman Oak an amazing one. Thank you guys !!! More

Carmela is the best! Always attentive and happy! She’s responsive and has your best interest in mind! She’s the reason I take my car here. Always attentive and happy! She’s responsive and has your best interest in mind! She’s the reason I take my car here. More

This dealership was great to work with. Honest, good service. My service rep was Carlos and he was so communicative and easy to get ahold of regarding my vehicle. 10/10! Honest, good service. My service rep was Carlos and he was so communicative and easy to get ahold of regarding my vehicle. 10/10! More

I have been coming to Sherman Oaks BMW for service for approximately 15 years. As usual, I had great service. Shahe was attentive and responsive. approximately 15 years. As usual, I had great service. Shahe was attentive and responsive. More

great service! I appreciated the care to detail and friendly attitude from my associate Jesse. I appreciated the care to detail and friendly attitude from my associate Jesse. More

Excellent service, as always. Dennis, my service gentleman, was wonderful & so thoughtful as to my scheduling needs. I’ve worked with Dennis several times since I bought my first Dennis, my service gentleman, was wonderful & so thoughtful as to my scheduling needs. I’ve worked with Dennis several times since I bought my first BMW in 2011; he is without question always friendly, helpful, and considerate. I can’t recommend Sherman Oaks BMW enough. More

On arrival, the Service Center was busy but organized and efficient. My oil change was completed within the estimated timeframe and at no charge. My only knock was I showed up on time, however the previous c efficient. My oil change was completed within the estimated timeframe and at no charge. My only knock was I showed up on time, however the previous customer had an issue which delayed the start of my appt by over half an hour. I will use BMW SO for future service needs. More

Excellentthiscdealership is excellent. The people are very nice and knowledgeable. Thank you for your speedy services ce The people are very nice and knowledgeable. Thank you for your speedy services ce More

Nice amazing service. Waited for car only an hour for service. Very accommodating. Would recommend. Waited for car only an hour for service. Very accommodating. Would recommend. More