BMW of Sherman Oaks

Carlos at BMW of Sherman oaks Was so great. He really took the time to explain what my car needed and had it done within a couple hours. You are lucky to have him. He really took the time to explain what my car needed and had it done within a couple hours. You are lucky to have him. More

went in for a service and a software update, Shahe helped me and the job was done with professionalism and no issues. me and the job was done with professionalism and no issues. More

The best dealership with best service! Respectful workers very nice and helpful! I will always go back there Respectful workers very nice and helpful! I will always go back there More

Dennis Bohlig has serviced my BMW for 10 years and has always done an excellent job. I am very pleased with him and BMW. always done an excellent job. I am very pleased with him and BMW. More

I have been going there for many years. Service is always good and people are friendly. Some glitches with their notification system, but overall pleasant experience Service is always good and people are friendly. Some glitches with their notification system, but overall pleasant experience More

Great experience with Raymond. He took care of what I needed and helped me through the entire sales process. He took care of what I needed and helped me through the entire sales process. More

Krisztina did an excellent job. Very knowledgeable and friendly. She took care of my service right away. Very knowledgeable and friendly. She took care of my service right away. More

Our car broke down on the freeway near BMW of Sherman Oaks. We had the car towed to them to assess for repairs. They assessed that the fuel injection system had a problem and we arrange for them to repa Oaks. We had the car towed to them to assess for repairs. They assessed that the fuel injection system had a problem and we arrange for them to repair it. A few days later, we picked up our car and a few miles into driving home to the west side, the car failed again. We barely got home, and the car was not drivable. We paid BMW of Sherman Oaks almost $1600 to repair a car that was not drivable and 5 miles after picking it up, the car was not drivable. We had the car assessed by a nearby repair business, and they stated in their paperwork that the car was either never fixed, faulty parts were used, or the repair was not complete. We never heard back from BMW of Sherman Oaks when we contacted them after we received this information. After I completed a yelp review of our horrible experience, I was given the name of a manager to contact In explaining to him the situation, he told me that the expectation was that we continuously have the car towed to them until they get it right. We are senior citizens, and we do not live near the valley. And even if we weren’t, it makes no sense to have to continually bring a car back until it’s fixed. I noticed on another reviews that people did this and every time they brought the car back, they were up sold more and more repairs. We are disputing the charge with our credit card company and if that doesn’t work, we will take further action. It’s very basic. We brought in a car that was not drivable and after paying $1600, we were given our car that still was not drivable. Do not utilize this dealership for any reason. They refuse to take responsibility for their severe repair errors. More

The service and parts departments were immediately available and provided excellent same day service. The vehicle inspection and service completed will help me maintain my vehicle for many more years. available and provided excellent same day service. The vehicle inspection and service completed will help me maintain my vehicle for many more years. More

Brian Douglas has always been the get it done right the first time person who is always helped us with our bmw for years. I called shortly before coming in, and he took care of my problem in very short ord first time person who is always helped us with our bmw for years. I called shortly before coming in, and he took care of my problem in very short order. Fortunately, a warranty covered the part I needed And it was in stock. How lucky can a girl be. And, over the Christmas and new year holiday! Easy just doesn’t happen in real life. But thank goodness! Thank you, BMW of Sherman Oaks. Thank you, Brian Douglas for always making time and being the best guy in-service that anyone could ask for! Yolonda More