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BMW of Sherman Oaks

Sherman Oaks, CA

4.9
967 Reviews

5201 Van Nuys Blvd.

Sherman Oaks, CA

91401

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967 Reviews of BMW of Sherman Oaks

December 31, 2023

The professionalism of the service department is second to none. Especially Dennis the Service Manager More

by Jeffhamilton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Bohlig, Shahe Tavoukjian, John Ives, Jose Hernandez, Brian Douglas, Sean Clemens, Carmela Grammatico, Heidi Tovaas, Christopher Volk
Dec 31, 2023 -

Jeffhamilton responded

The best BMW service I have experienced owning BMW for over 20 years

Dec 31, 2023 -

Jeffhamilton responded

🙏🏻

Jan 02, 2024 -

BMW of Sherman Oaks responded

Thank you so much, Jeff! We know Dennis will appreciate this, and we can't wait to see you again at BMW of Sherman Oaks!

December 31, 2023

Shahin helped me out and was great! He addressed all my concerns and took care of the issues I brought up in an efficient and professional manner! More

by nm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shahe Tavoukjian
Jan 02, 2024 -

BMW of Sherman Oaks responded

That's great to hear! Thanks for the five stars and for trusting our team with your vehicle's care!

December 30, 2023

Carlos Cortez ability to provide accurate pricing and available value deals, as well accurate service times allows him to be an excellent service manager. More

by Phillip Moreno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Cortez
Jan 02, 2024 -

BMW of Sherman Oaks responded

Thanks for the shout-out to Carlos! We'll be sure to pass this along to him, Phillip. Safe travels and take care!

December 28, 2023

Thank you Shahe for recommending the right brand tires and excellent service and getting done on time! Much appreciated ! More

by George
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edie Finance Department , Shahe Tavoukjian
Dec 28, 2023 -

BMW of Sherman Oaks responded

George, we appreciate your positive feedback and are glad to hear Shahe provided an excellent service experience! Let us know if you need anything else from BMW of Sherman Oaks!

December 27, 2023

Very nice and friendly kept me updated all day as they worked on a recall More

by Alberto12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Cortez
Dec 27, 2023 -

BMW of Sherman Oaks responded

Thanks for sharing your positive experience with us, Alberto! It was a pleasure working with you at BMW of Sherman Oaks and we look forward to your next visit.

December 27, 2023

The service was quick and easy. Brian made sure my issue was prioritized even w Christmas being the following day. More

by learnwell16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Douglas
Dec 27, 2023 -

BMW of Sherman Oaks responded

We know the holidays are busy, especially with travel, so the team works hard to get you back on the road in no time. Thanks for sharing your positive experience with Brian!

December 27, 2023

Great service. Always friendly and Heidi is fantastic to work with. I feel my car has been pampered and is happy as well. Thank you so much BMW of SHERMAN OAKS. More

by Bluseaq.h20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heidi Tovaas
Dec 27, 2023 -

BMW of Sherman Oaks responded

It's always a pleasure! Thanks for the kind words about Heidi and we hope your holiday weekend was joyful!

December 27, 2023

Heidi is amazing. She takes a personal interest in what I need and takes care of business. What a pleasure. Joey Wahl is exceptional too. More

by Michaeljwahl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Wahl, Sean Clemens, Heidi Tovaas
Dec 28, 2023 -

BMW of Sherman Oaks responded

Thanks for the shout-outs to our team, Michael! We'll be sure to pass this along to them. See you next time at BMW of Sherman Oaks!

December 26, 2023

I like to compliment Brian Douglas for his excellent service. Whenever I schedule my car for service, he responded right away. He explained to me in details what needs to be done with my car. Brian is a More

by froiejb007
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Brian Douglas
Dec 27, 2023 -

BMW of Sherman Oaks responded

Thanks for the kind words and high rating, Froilan! We'll pass this along to Brian, and hope to see you again soon!

December 25, 2023

first BMW; was introduced to Dennis and he took care of my first "service" (minor recall). He is extremely consciences and easy to work with--took care of the car and of me. I had questions about some fe More

by jack
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Bohlig
Dec 26, 2023 -

BMW of Sherman Oaks responded

We're always happy to help, Jack! Thanks for the kind words about our team and for being a valued customer. See you next time at BMW of Sherman Oaks!

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