BMW of Sherman Oaks

We have been dealing with Brian Douglas for years to service our BMW’s. He is the absolute best! Always easy to reach, always extremely efficient and courteous! We will continue with him. service our BMW’s. He is the absolute best! Always easy to reach, always extremely efficient and courteous! We will continue with him. More

Krisztina at the service desk was AMAZING to work with! Always made coming in seamless and enjoyable! Always made coming in seamless and enjoyable! More

Excellent, fast and easy every time that I stop by Always good we’ll be back soon! by Always good we’ll be back soon! More

Good service on time right inspection and good technician repairs performed I will be back for more maintenance repairs performed I will be back for more maintenance More

Carmela in service is amazing quick to respond very good with communications and options and keeps Me informed of progress with communications and options and keeps Me informed of progress More

I have been coming to this dealership for 11 years and have purchased 5 BMWs from them.. I use their service center since 2013 and never looked back all because of Carmela. Carmela always takes care of me have purchased 5 BMWs from them.. I use their service center since 2013 and never looked back all because of Carmela. Carmela always takes care of me and treats me with respect. I appreciate her very much and she makes me feel welcome every time. She keeps in contact with you and lets you know the status of your car and all the details needed to make sure you are comfortable. She makes your experience easy and fast. As long as she is there, I will keep going to their service center. More

Very professional and efficient. Communication was great. I’m usually assisted by Carlos but this time Heidi helped me. She is wonderful with great customer service. Makes recommenda Communication was great. I’m usually assisted by Carlos but this time Heidi helped me. She is wonderful with great customer service. Makes recommendations based on the mechanic’s feedback but does not insist. More

I dropped in for assistance with a service follow-up and Krisztina took care of everything for me! Krisztina took care of everything for me! More

We’ve been going to Brian Douglas for our service needs for almost a decade. His customer service is second to none and he always answers his phone. We’re on our third Beemer and counting, and we will keep for almost a decade. His customer service is second to none and he always answers his phone. We’re on our third Beemer and counting, and we will keep bringing them to him for maintenance!!! More

Jesse Colon knows how to take care of the dealerships service customers. Excellent customer service service customers. Excellent customer service More