BMW of Sherman Oaks

I have been coming to this dealership for 11 years and have purchased 5 BMWs from them.. I use their service center since 2013 and never looked back all because of Carmela. Carmela always takes care of me have purchased 5 BMWs from them.. I use their service center since 2013 and never looked back all because of Carmela. Carmela always takes care of me and treats me with respect. I appreciate her very much and she makes me feel welcome every time. She keeps in contact with you and lets you know the status of your car and all the details needed to make sure you are comfortable. She makes your experience easy and fast. As long as she is there, I will keep going to their service center. More

Very professional and efficient. Communication was great. I’m usually assisted by Carlos but this time Heidi helped me. She is wonderful with great customer service. Makes recommenda Communication was great. I’m usually assisted by Carlos but this time Heidi helped me. She is wonderful with great customer service. Makes recommendations based on the mechanic’s feedback but does not insist. More

I dropped in for assistance with a service follow-up and Krisztina took care of everything for me! Krisztina took care of everything for me! More

We’ve been going to Brian Douglas for our service needs for almost a decade. His customer service is second to none and he always answers his phone. We’re on our third Beemer and counting, and we will keep for almost a decade. His customer service is second to none and he always answers his phone. We’re on our third Beemer and counting, and we will keep bringing them to him for maintenance!!! More

I dropped on without an appointment and was helped by Heidi who immediately took care of my problem. Heidi who immediately took care of my problem. More

Jesse Colon knows how to take care of the dealerships service customers. Excellent customer service service customers. Excellent customer service More

I been treated and got an amazing service thanks to krisztina …I ‘ll appreciate priceless service 🙏 krisztina …I ‘ll appreciate priceless service 🙏 More

Brian is very helpful every time I come in. i am a satisfied customer. I recommend this dealership. i am a satisfied customer. I recommend this dealership. More

Hedi made our appointment scheduled us a loaner stayed in contact the whole time . I really appreciate the tech showing the inspection video, and walking us through the process . This is a top notch very pr contact the whole time . I really appreciate the tech showing the inspection video, and walking us through the process . This is a top notch very professional service department More

Dennis is absolutely amazing. Super helpful one of the greatest guys always up to help me with anything. I need even put the windshield wipers on himself. Super helpful one of the greatest guys always up to help me with anything. I need even put the windshield wipers on himself. More