BMW of Sherman Oaks

I went to this dealership to service my 5 series BMW and when entering Carlos got it all sorted out to have the proper repairs made to my car. He has great customer service and I’m very satisfied with my vi when entering Carlos got it all sorted out to have the proper repairs made to my car. He has great customer service and I’m very satisfied with my visit. Thank you to all the people there that make it happen. More

Brian service advisor is amazing. Very honest, professional and communicative! Overall dealership service is phenomenal. Friendly staff, always ready to help. Very honest, professional and communicative! Overall dealership service is phenomenal. Friendly staff, always ready to help. More

Jesse was glad to help me out and take care of me and my vehicle and got everything done and properly in a timely matter. i would definitely recommend Jesse for your vehicles needs! vehicle and got everything done and properly in a timely matter. i would definitely recommend Jesse for your vehicles needs! More

Two things I want to touch on. The first being my awesome service advisor Heidi Tovaas. My car is a model-year 2013 and still runs fantastic, however she informed me that my partic The first being my awesome service advisor Heidi Tovaas. My car is a model-year 2013 and still runs fantastic, however she informed me that my particular model has an extended warranty on the engine that-for another 4 years- is still covered. My jaw just about hit the floor. That single piece of information gave me even more confidence in the brand and will make me a long-time customer. The last dealership I went to for service-which shall not be named-made ZERO mention about the warranty. Secondly, while I only came in for an oil change, I was in and out in about an hour. If there's one thing I value more than anything, it's time. The previous dealership took almost three hours to complete the oil change, even with a scheduled appointment. After my experience with Heidi and BMW of Sherman Oaks, I can honestly say they'll continue to be my service center of choice moving forward. Whenever I'm in the marker for another BMW, this location will be my first stop. More

I had to bring in my BMW x5 for a tire change, and Shahe was very helpful! Great service! was very helpful! Great service! More

Excellent service, Carmelita is very professional,my vehicle wa taken care of in a very professional manner . vehicle wa taken care of in a very professional manner . More

Always have the best service experience with Dennis Bohlig. Worked with him for many years on numerous vehicles Bohlig. Worked with him for many years on numerous vehicles More

Great customer service. Dennis at BMW Sherman Oaks was helpful in getting my car serviced and also found promo deals that reduced the cost of the service. Thank you so much. Dennis at BMW Sherman Oaks was helpful in getting my car serviced and also found promo deals that reduced the cost of the service. Thank you so much. More

Got two high-end cars (2014 X7 and 2014 i7) in a week timeframe. I am also a loyal BMW customer for almost 20 yrs. I am getting no response/no action on BMW offered packages from the dealer - charger in timeframe. I am also a loyal BMW customer for almost 20 yrs. I am getting no response/no action on BMW offered packages from the dealer - charger install at home and 2yrs charging via Electrify. Electrify account that was setup while taking car delivery is not working and they can’t fix it. Charger and install - no word on when and how.. I basically got i7 EV brick that I will have to figure out myself. I would have probably received better experience from a much less expensive car dealer. Just bunch of run around and no action. Feels like my business should have been done else where. I will be elevating this with BMW Corporate - this can’t be how BMW does business now More

Brian service advisor is amazing. Very honest, professional and communicative! Overall dealership service is phenomenal. Friendly staff, always ready to help. Very honest, professional and communicative! Overall dealership service is phenomenal. Friendly staff, always ready to help. More