BMW of Orland Park

My overall experience was good. However, I was disappointed my tire pressures were not checked and corrected, and that they did not restore my Remote Auto Start upon completion. I However, I was disappointed my tire pressures were not checked and corrected, and that they did not restore my Remote Auto Start upon completion. I would also recommend a note to online users to call the dealership to secure a loaner if needed when they are using the online appt request for portal More

Good atmosphere, friendly people. I waited longer than anticipated, I went because of my tire pressure but a nail was discovered in one of the tires. Great service. I waited longer than anticipated, I went because of my tire pressure but a nail was discovered in one of the tires. Great service. More

I purchased a new car, paperwork signed quickly. Excellent demonstration of how everything worked by Matt. This was not a service appointment. Excellent demonstration of how everything worked by Matt. This was not a service appointment. More

Professional, friendly, quick service. I was in and out within a two hour window and it was a seemless process I was in and out within a two hour window and it was a seemless process More

I have always felt welcomed and the staff is knowledable. I have purchased all of my BMWs from that location. I have purchased all of my BMWs from that location. More

Took care of all my problems. Excellent customer service. I was and and satisfied with the services provided. Thank you Excellent customer service. I was and and satisfied with the services provided. Thank you More

Great service. I did not wait long and did not try to sell me anything. I did not wait long and did not try to sell me anything. More

Victoria is very kind, always polite, very easy to work with, she is compassionate, and she is always willing to help. I am grateful that I worked with her for this purchase experience. with, she is compassionate, and she is always willing to help. I am grateful that I worked with her for this purchase experience. More

Service was completed within the time frame they provided. It was for a first rime oil change.- no complaints. The waiting area is very comfortable. provided. It was for a first rime oil change.- no complaints. The waiting area is very comfortable. More

First they took a very long time to get back to me, Richard stated he couldn't get through, but I got through, and put the claims rep on the phone with him,and I left the conversation, in the write up Richard stated he couldn't get through, but I got through, and put the claims rep on the phone with him,and I left the conversation, in the write up report stated that customer didn't change the oil, all they had to do was look on window, and it indicated when last oil change, and than Richard stated that opening up your motor is about 8,000, your warranty will not cover that, if I was you I would drive the car until it stop running.....WOW very discouraging. When First purchase the vehicle I brought the car to you all, and brought you decent Money you were able to make off the car, this is how I get treated. Didn't take the time to review there history on the car, and the work they did. More