BMW of Orland Park

Review left on Google map: *** EDIT: 3 weeks later, I have a left a couple voice messages at the number mentionned in comments by M. Paramo - no reply, no check received yet. I hope this is only temporar have a left a couple voice messages at the number mentionned in comments by M. Paramo - no reply, no check received yet. I hope this is only temporary. *** Be very careful with this car dealer. Bought a used car (9 months old) for which they agreed to give a discount, which they put in writing. Then they burry you under a ton of paper to read and sign before finally giving you the invoice. You ask the sales man to confirm that the discount is there, "yes yes". You come back a week later to pick the car after paying the full amount and realize the discount is not there, so you ask to have it added. Because it was agreed. By the manager. He signed a paper on this. "Sorry but you signed the invoice as is, you agreed to the amount without the discount". So then it was on purpose?? Scandalous. I was so angry. They finally reluctantly agree to give it as initially agreed through a check to be sent in the next days (wire would have been so much easier). And just when about to leave this car dealer with the car, I get one (not two) keys. I discover that for the first time, it was never ever said to me. Nor written anywhere. Scandalous. I will have to buy a second key separately. It costs 700USD (spare key + programming + hour costs). I start driving the car: maintenance needed as per maintenance schedule. They didn't even bother selling a car fully maintained. Not to mention the email communication barely polite. I'm still waiting for my check. Let's see if it comes. I may improve this rating. Not even sure. Very very unhappy. Very bad experience. Dishonest. Scandalous. More

Very professional open, and there to inform me of things needing understanding . James is some you fill you can trust to be honest with you. needing understanding . James is some you fill you can trust to be honest with you. More

I was told I had extended warranty when I called in to check. But when i got there i was told it had expired. check. But when i got there i was told it had expired. More

Went in for an air bag recall repair (Passage and driver side). They parked my car outside for an hour before bringing it in the shop. Several of the service staff couldn't drive manual trans/stick. One of side). They parked my car outside for an hour before bringing it in the shop. Several of the service staff couldn't drive manual trans/stick. One of the staff stalled my vehicle 4 times if not more in the process of trying to get it into the shop. To add to this information after waiting 2hrs they told me they couldn't fix the driver side because they didn't have the parts. I have been a mechanic and fabricator for years. I set the bar pretty low for most shops, BMW of Orland park service center will be no exception. Thanks for setting the bar even lower. they told me they needed a part when I came back they didn't even replace any parts and told me it was fine. I waited 11 days just for them to tell me it was fine. they took way too much of my time and money for a recall they were responsible for More

BMW of Orland Park will never get another order from me. I have purchased serveral vehicles from them. The last two purchases were awful. I put in a dealer complaint with BMW. I placed an order for a 202 I have purchased serveral vehicles from them. The last two purchases were awful. I put in a dealer complaint with BMW. I placed an order for a 2025 BMW X5 with air suspension. It was delivered to the dealership on October 31, 2024. The sales manager made a short term decision to sell my custom order to another customer. BMW of Orland Park does not reward customer loyalty at all. Sarim is a terrible communicator. BMWUSA sent me an email thanking for my new order on Nov 2. Sarim excuse was he was off the day the sold the car. He doesn't take care his customers. When I took delivery of my car, Sarim set an appoint for 11 AM. He had me sign a couple of documents. Then walked me order to service area and had me wait 3 hours to get into the finance office. At 12:45 he said I was next up. But, I didn't into the finance office until 1:45. Sarim agrreed I purchased a lot BMW products. I hope he enjoys cashing his last commission check from me. I will take my business one of the other 9 BMW centers in Chicago market. 2025 X5 - Purchased at Orland Park 2023 X7 - Purchased at Orland Park 2022 X5 - Purchased at Orland Park 2019 X5 - Purchased at Orland Park 2017 X5 2016 X5 2014 X5 2012 X5 2011 X5 More

Timely service and good customer service along with explanation of labor to be performed during my waiting period. explanation of labor to be performed during my waiting period. More

Gus Gertos is very professional sales person. He is very good providing all the information and taking care of us from first call to we left the dealership. BMW of Orland should be very proud of He is very good providing all the information and taking care of us from first call to we left the dealership. BMW of Orland should be very proud of having employee like him. He is providing excellent service. Thank him taking care of us in a short time. More

Great employees Location convenient Great service Hours of operation helpful Friendly atmosphere Clean and accommodating service Hours of operation helpful Friendly atmosphere Clean and accommodating More

Tony Scanlon and the entire service team at Ziegler BMW are always truly the best!! are always truly the best!! More

All of the sales-personnel were very professional and knowledgeable. They were patient and encouraged questions. All of my questions were answered in a timely matter. Even the facility itself was of grea knowledgeable. They were patient and encouraged questions. All of my questions were answered in a timely matter. Even the facility itself was of great quality. More