BMW of Orland Park | Page 5

Service on car was prompt and thorough. I appreciated them checking out other items that needed attention! Everyone was courteous and friendly!! Great dealership!! Thank you all!!! I appreciated them checking out other items that needed attention! Everyone was courteous and friendly!! Great dealership!! Thank you all!!! More

Superior communication and customer service from start to finish. This was just the yearly "check up" but all went well. finish. This was just the yearly "check up" but all went well. More

The service was quick. The facility is nice. The employees are all very nice. However, the prices for labor are through the rough. I went in for an oil change and spent alm The facility is nice. The employees are all very nice. However, the prices for labor are through the rough. I went in for an oil change and spent almost $700 for oil change and two filters. The service took 30 mins but the labor charge for each item was astronomical. In the future, I wish they’d at least give customers a heads up about all the add ons so they may be prepared financially instead of caught off guard. More

Accomplished service team who are knowledgeable, thorough, accommodating and always appreciative of my return business. thorough, accommodating and always appreciative of my return business. More

Had a great experience at this dealership. Richard was professional and helpful with questions. Work was done in a timely matter. Very happy. Richard was professional and helpful with questions. Work was done in a timely matter. Very happy. More

Had brand new tires put on 4 months ago and 3 of tires 5+ tread and 1 tire has worn to a 3. Was told no idea how this could happen. I asked sounds like a defective tire. No response. Very dissatisfied with t tread and 1 tire has worn to a 3. Was told no idea how this could happen. I asked sounds like a defective tire. No response. Very dissatisfied with the way it was handled. More

Friendly faces, fast and accurate diagnosis and repairs of any issues. Nice waiting area with amenities. of any issues. Nice waiting area with amenities. More

They were helpful and easy to work with. Good service. I appreciated the time they spend answering all of our questions Good service. I appreciated the time they spend answering all of our questions More

Mr Kevin Hernandez is extremely knowledgeable. BMW of Orland Park is overall a good facility to service your vehicle. Vince did offer a loaner which was also helpful! Thanks to an excellent team. BMW of Orland Park is overall a good facility to service your vehicle. Vince did offer a loaner which was also helpful! Thanks to an excellent team. More

Can't say enough positive things about the whole experience. Kevin "listened" to my explanation of the problem I was experiencing with my BMW and within 15 minutes after my arrival and check in (by experience. Kevin "listened" to my explanation of the problem I was experiencing with my BMW and within 15 minutes after my arrival and check in (by the way, I was a walk in...........no set appointment), Kevin had come back telling me and SHOWING ME (via a picture) that they had identified the problem and it would take about 90 minutes to repair. Promises made...............Promises kept! They fixed the problem and I was on my way. 5 Stars to Kevin and Ziegler Service Department! More