Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

BMW of Orland Park

Orland Park, IL

Overview
Employees
Reviews
Vehicles
4.6
1,711 Reviews
Contact Dealership
View Awards

11030 W 159th St

Orland Park, IL

60467

Directions

By Type

Showing 1,711 reviews

February 15, 2025

Not a great experience at all, since the moment I walked in. The staff. N More

by LUISANASALAZAR26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard Pool
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 18, 2025 -

BMW of Orland Park responded

Hi Luisana. If you're open to discussing this further, would you please contact me? Customer satisfaction is important to us and I'd like to see what I can do to help improve your experience. Thank you, Brian Coster - Service Manager - 708-460-4545

February 14, 2025

The service department is very kind and very professional. Great people do work with every time. More

by George Voutiritsas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Jakubowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 14, 2025 -

BMW of Orland Park responded

George, thank you for the kind words for our service team. We appreciate your support here at BMW of Orland Park!

February 13, 2025

Prompt and good service . On time, full inspection was done , the car was washed thereafter, all in less than an hour. More

by HASSANAZAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dion Grace
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Hatchett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Jakubowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Pool
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Scanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Shellberg
Report | Print
Feb 13, 2025 -

BMW of Orland Park responded

We're delighted to hear you received prompt and efficient service at BMW of Orland Park! Our team is committed to providing thorough inspections and timely care. Thank you for sharing your experience with us!

February 13, 2025

Dealer was extremely easy to work with, they were very knowledgeable of the cars. Pricing was great More

by moratner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan Cherry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Boomsma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 13, 2025 -

BMW of Orland Park responded

We really appreciate you taking the time to leave BMW of Orland Park this awesome review, thank you!

February 13, 2025

Didn’t like the fact that different prices were quoted for service. Coupon wasn’t used because he claim the price was discounted. Claim to have have done a 31 point inspection but when I get home I get n More

by MZMONISE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert
Report | Print
Feb 13, 2025 -

BMW of Orland Park responded

I'm sorry to hear about the confusion with pricing and inspection. It's important for us to provide clear communication and thorough service, so I apologize if we fell short in your experience. Please reach out directly so we can address these concerns and make things right for you. Thank you, Brian Coster - Service Manager - 708-460-4545

February 12, 2025

James is very informative and helpful. Dealership is always clean and a pleasent place to wait for your car.  More

by BONCZAK1
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hatchett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2025 -

BMW of Orland Park responded

We're delighted to hear that James provided informative and helpful service at BMW of Orland Park. It's great to know you find our dealership clean and pleasant as well. Thank you for sharing your experience!

February 12, 2025

James was very knowledgeable, professional, and helpful. He kept me informed about the status of my vehicle. More

by EDUCATORLARK
Recommend Dealer
Yes
Employees Worked With
James Hatchett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2025 -

BMW of Orland Park responded

We're delighted to hear that James provided you with such knowledgeable and professional service at BMW of Orland Park. Thank you for sharing your experience!

February 12, 2025

James was professional and friendly while providing me with details regarding my car’s service and estimated time to complete. More

by HILDAGONZA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hatchett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 13, 2025 -

BMW of Orland Park responded

Thank you for sharing your experience! We're glad to hear James provided professional and friendly service at BMW of Orland Park. We appreciate your feedback and look forward to assisting you again in the future!

February 12, 2025

The salesperson was very nice and pleasant not pushy. I would have given a five star review if it were not for them running an unauthorized credit report on me. I came in with my own financing. More

by nadinej1122
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Peter Denbroeder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Bugajski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 15, 2025 -

nadinej1122 responded

I just called your dealership and spoke to someone by the name of Grant, and he stated this is part of your process event though I walked in my approval letter. So, why are you all not willing to remove this hit to my credit report.

Feb 18, 2025 -

BMW of Orland Park responded

Thank you for your feedback. We're happy to hear you had a positive experience with our salesperson. We sincerely apologize for the unauthorized credit check—this is not the experience we aim to provide. We will review our processes to ensure this doesn’t happen again. If you’d like to discuss this further, please reach out—we’d love the opportunity to make things right. Best Wishes, BMW Of Orland Park

Feb 25, 2025 -

nadinej1122 responded

Joe DiGiovanni, I am assuming you are on vacation because I have left you a voicemail 6 days and have not heard anything from you.

February 12, 2025

Great service, very professional. Appreciate the friendliness and responsiveness of the entire team. Like the cleanliness of the dealership. Thank you! More

by KFN208
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Scanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 13, 2025 -

BMW of Orland Park responded

Thank you for the wonderful feedback! We're delighted to hear that our team at BMW of Orland Park provided professional and friendly service. We appreciate your kind words about our dealership's cleanliness as well!

1
...
17
18
19
...
172