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BMW of Orland Park

Orland Park, IL

Overview
Employees
Reviews
Vehicles
4.5
1,487 Reviews
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11030 W 159th St

Orland Park, IL

60467

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Showing 1,487 reviews

December 18, 2024

Dion was great. It took 45 mins to get my my keys and car brought out front after checkout. That was frustrating. More

by CNBILEK
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Dion Grace
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2024 -

BMW of Orland Park responded

Thank you for sharing your experience. We’re glad to hear Dion provided great service and appreciate your acknowledgment of his efforts. However, we sincerely apologize for the delay in returning your car and keys after checkout. We understand how frustrating that must have been, and we are actively working on improving our processes to ensure smoother and quicker service in the future. Your feedback is incredibly valuable to us, and we’d love the opportunity to make things right. Please don’t hesitate to reach out to us directly so we can address your concerns further. Thank you for your patience, and we hope to provide a much better experience on your next visit. Best Wishes, BMW Of Orland Park

December 17, 2024

Fast and efficient I had a great service advisor and the tech was very knowledgeable More

by MARCBOOMSMA7752
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Jakubowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 17, 2024 -

BMW of Orland Park responded

Thanks so much for your review! We look forward to your next visit to BMW of Orland Park!

December 17, 2024

The treatment was second to none. They answered every question I had and made sure that I was satisfied with my service. More

by ANTHONYCOLQUITT_25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Jakubowski
4.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Pool
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 18, 2024 -

BMW of Orland Park responded

Anthony, we're delighted to hear that you had such a positive experience with our team at BMW of Orland Park. Thank you for your kind words and support!

December 17, 2024

Scheduled an appointment for a rear brake change, waited 1.5 hours at the dealership to find out they never ordered the parts and have to reschedule. Waste of my time. More

by RGEMMA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Scanlon
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 18, 2024 -

BMW of Orland Park responded

I'm sorry to hear about the inconvenience you experienced with your brake appointment. We strive for efficient service, and it's disappointing that we fell short this time. Please reach out so we can make it right and ensure a smoother experience in the future. Thank you, Brian Coster - Service Manager - 708-460-4545

December 16, 2024

I took my car in about a year ago and said it was stalling and that the windshield fluid light keeps coming back on after the last visit. Now that the extended warranty is over, they all of a sudden More

by AUSANTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t recall
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Dec 16, 2024 -

BMW of Orland Park responded

We deeply apologize for the frustration and inconvenience you’ve experienced. Your trust is extremely important to us, and we’re sorry to hear that your concerns weren’t addressed properly during your initial visit. We understand how upsetting it must be to have an issue identified only after the warranty has expired. We take your feedback seriously and would like to investigate this situation further to ensure fairness and transparency. Please reach out to us directly so we can review your service history and work toward a resolution. Your satisfaction is our priority, and we want to make this right for you. Thank you for bringing this to our attention. Best Wishes, BMW Of Orland Park

December 16, 2024

I received great and prompt service during my car service appointment. I’ll definitely return! More

by OLIVIASTEPNEY
Recommend Dealer
Yes
Employees Worked With
Tony Scanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2024 -

BMW of Orland Park responded

Thank you for this stellar review of BMW of Orland Park! We hope to see you again down the road!

Dec 16, 2024 -

BMW of Orland Park responded

Thank you for your wonderful feedback! We're so glad to hear that you received great and prompt service during your appointment. We look forward to welcoming you back for your next visit! Best Wishes, BMW Of Orland Park

December 16, 2024

Travel 45 minutes anytime I need services. Orland Park is the place to be the staff and ambiance are always personable and professional. More

by C.TASHON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvin Crowder
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Hatchett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Jakubowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Shellberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sid A. 12 stars!
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Dec 16, 2024 -

BMW of Orland Park responded

We're delighted to hear that the drive is worth it for you and that our team at BMW of Orland Park consistently provides a personable and professional experience. Thank you for your loyalty!

Dec 16, 2024 -

BMW of Orland Park responded

Thank you so much for your loyalty and for making the trip to visit us! We're thrilled to hear that you find Orland Park to be worth the drive. Our team strives to provide a personable and professional experience, and we're so glad that comes through. We truly appreciate your trust and look forward to continuing to provide you with top-notch service in the future! Best Wishes, BMW Of Orland Park

December 16, 2024

Sarim was fantastic to work with and responsive, very knowledgeable of the process and informative. Would recommend working with him and the dealership for a BMW More

by mf00134
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sarim Sajjad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt McCormack
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2024 -

BMW of Orland Park responded

We're delighted to hear that Sarim provided such a knowledgeable and responsive experience at BMW of Orland Park. Thank you for recommending us, and we hope you're enjoying your new ride!

Dec 16, 2024 -

BMW of Orland Park responded

Thank you for your fantastic feedback! We're so glad to hear that Sarim provided you with a responsive, knowledgeable, and informative experience. We’ll be sure to pass along your kind words to him. Your recommendation means so much to us, and we look forward to assisting you again in the future. Welcome to the BMW family! Best Wishes, BMW Of Orland Park

December 16, 2024

Richard pool is the most amazing person i ever met in service thank you for always taking car of the customer. Real definition of car care. More

by Chicagoexecutivesx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Pool
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2024 -

BMW of Orland Park responded

Thank you for recognizing Richard's exceptional service at BMW of Orland Park! We're delighted to hear he provided such outstanding care. We appreciate your feedback and look forward to serving you again in the future!

Dec 16, 2024 -

BMW of Orland Park responded

Thank you so much for your kind words! We're thrilled to hear about your exceptional experience with Richard Pool. He truly embodies the definition of outstanding car care, and we’re grateful to have him on our team. We’ll be sure to share your feedback with him—it will mean the world to him. Thank you for trusting us with your vehicle! Best Wishes, BMW Of Orland Park

December 15, 2024

Didn’t change the battery on my key fob but asked me to check a light and come back in if it’s on and he would change it. First of all, what light? Secondly why am I doing your job? A couple days later I More

by NEVAREZN17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Shellberg
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2024 -

BMW of Orland Park responded

Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and lack of clarity you encountered during your visit. Ensuring our customers feel supported and receive clear communication is essential, and we regret that we fell short in this instance. Asking you to check the light yourself was not the level of service we aim to provide. Your feedback regarding the staff and management is being taken seriously, and we’ll address it internally to ensure we improve. We’re glad to hear you received excellent service at another BMW location, but we’d like the opportunity to regain your trust and demonstrate the quality of care you should always expect from us. Please don’t hesitate to reach out directly so we can assist further and make things right. Thank you for bringing this to our attention. Best Wishes, BMW Of Orland Park

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